Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking for a professional and experienced Receptionist/Booking Clerk for our Nuclear Medicine Department. The successful candidate will primarily work in the Nuclear Medicine front office helping provide an efficient service in running our small and dynamic office where your professionalism, initiative and office skills will be highly welcomed. You will need to have a presentable appearance, be computer literate, and have a good eye for detail and excellent interpersonal skills. No formal qualifications are required for this post but a good educational standard is essential together with previous office experience. Training will be given but previous NHS/hospital experience will be desirable. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job Reception · To act as first point of contact for patients, staff and members of the general public who seek information and support from the Nuclear Medicine Department. · The post holder must be able to triage any enquires appropriately, as well as deal sympathetically and tactfully towards people who may be distressed or angry. Make appointments for Nuclear Medicine procedures by phone or Enter appointments and register on EPIC, registering patients on Lorenzo, do Trust to Trust invoicing and inputting ICE imaging transfer requests Communication Prepare information to be given to patients, i.e. appointment letters, scan leaflets and any other information, i.e. preparation for procedures. Use and develop effective communication skills and communicate appropriately with wards, OPD, radiographers / technicians and porters regarding patient movement and timings. Liaise with outside hospitals, secretaries, and medical staff regarding requests for examinations. Information management · To enter patient and relevant scan information into the Trust Access Financial Database for issuing of invoices for external NHS referrals Working for our organisation Harefield hospital is one of the UK’s largest specialist heart and lung centres. We are a world famous organisation, with a proud history in the investigation, treatment and research of heart and lung disease. From our two sites – in Chelsea, London and Harefield, Middlesex – we strive to develop our staff both personally and professionally to ensure our patients get the first class service they deserve. We are an imaging department and have a close working relationship with cardiology. We have an excellent proactive attitude towards the role development of staff and skills mix with other professions. The department has two Cardiac Gamma cameras, and a SPECT CT camera, with a variety of both cardiac and non-cardiac scanning. The role does not require knowledge about nuclear medicine but training will be provided. The candidate should be enthusiastic, with good communication skills and be an excellent team player. Staff are encouraged to continue their educational development. Detailed job description and main responsibilities Main tasks & responsibilities: Patient/customer care (both direct and indirect) Reception · To act as first point of contact for patients, staff and members of the general public who seek information and support from the Nuclear Medicine Department. · The post holder must be able to triage any enquires appropriately, as well as deal sympathetically and tactfully towards people who may be distressed or angry. · Provide an agreed level of general information relating to tests and investigations. Use judgment to know when to pass the caller on to a member of the clinical team. · Observe patients in waiting area and to appropriately report any deterioration in a patient’s condition to a clinical member of staff. Record patient’s attendance and maintain computerised patient records. · Inform clinical staff of patient arrivals and direct patients to the relevant waiting areas. Make appointments for Nuclear Medicine procedures by phone or in person and send out appointment letters and scan results. Process in-patient requests. Ensure that all requests for procedures are authorized by the appropriate medical or professional staff. Arrange for transporting patients by porters to wards and other departments. Enter appointments and register on EPIC, registering patients on Lorenzo, do Trust to Trust invoicing and inputting ICE imaging transfer requests · Provide patients with appropriate information relating to their hospital visit. Communication Prepare information to be given to patients, i.e. appointment letters, scan leaflets and any other information, i.e. preparation for procedures. Referral or resolution of telephone enquiries. Act tactfully and sympathetically towards patients who may be anxious or concerned. Use and develop effective communication skills and communicate appropriately with wards, OPD, radiographers / technicians and porters regarding patient movement and timings. Keep patient’s relatives informed of situation. Keep patients informed of any delays that may occur within the department. Liaise with outside hospitals, secretaries, and medical staff regarding requests for examinations. Communicate with wards to arrange in-patient appointments and referring hospitals, ensuring checklists for each appointment is complete i.e. contact details, infection risk. · To use tact and discretion when dealing with telephone enquires from patients, GPs and others. · To work effectively as a team member. Information management Record patient attendance and maintain computerised patient records using EPIC. · To enter patient and relevant scan information into the Trust Access Financial Database for issuing of invoices for external NHS referrals. · To produce the documentation needed to issue invoices for private patients. · To keep updated with IT training (i.e. Windows, Outlook) including and relevant secretarial training courses (i.e. Medical Secretarial Foundation Course, AMSPAR training) Enter data onto EPIC. Enter patients on waiting list and make appointments on EPIC. Resource Management: To monitor and report stock levels of stationary, leaflets, and other consumables to the Admin Co-ordinator To help the Admin Co-ordinator in collating data for Capacity and Demand. To help the Admin Coordinator, technical staff and doctors with any other office duties as needed. Other Duties: To undertake any other duties commensurate with the grade as requested. To attend mandatory training and take part in in-house training and other such courses of instruction as may be arranged. · To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies Person specification Qualifications Essential criteria GCSE's -grades A to C in core subjects Desirable criteria A levels Knowledge Essential criteria Computer skills Office experience Desirable criteria Knowledge in EPIC Experience Essential criteria Previous NHS experience Microsoft office knowledge Desirable criteria Face to face patient experience Skills Essential criteria Effective communication skills Able to prioritize tasks Good timekeeping Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Rommel Manlapig Job title Nuclear Medicine Superintendent Email address [email protected] Telephone number 01895828880