Location
London

Hours
Full Time

Salary
Up to £67,000 per annum

Benefits
33 days holiday inclusive of bank holidays
Birthday additional holiday
3 days volunteering days
3 days grandparent leave
24 weeks of enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke development training
Pension and life insurance
Discounts available from the Perkbox app, including high street shops, holidays & cinemas
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Here at BaxterStorey, we have an exciting opportunity for a talented Operations Manager to develop and lead a team of Account and General Managers across the London region, delivering exceptional hospitality and catering services to our clients.

As Operations Manager, you will oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency, and financial delivery. You will work collaboratively with a passionate and talented team, empowering them with autonomy to shape their business direction with a shared vision of outstanding service delivery.

We believe our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive, while guaranteeing a good work-life balance because we believe people excel when they can take care of themselves.

The successful Operations Manager will be responsible for all aspects of catering operations including planning, logistics, and execution, requiring excellent communication, organisational skills, and a keen eye for detail.

Key responsibilities include:
- Maximising team performance through positive leadership, support, and coaching
- Fostering a culture of continuous individual and team development and service improvement
- Achieving and improving all financial targets
- Ensuring compliance with all company and legislative Health & Safety requirements
- Identifying new opportunities and developing strategies to maximise them
- Maintaining high standards, innovation, and appropriate style
- Assessing employee performance and training needs
- Staying updated on market trends
- Maintaining strong client relationships and prompt service
- Mobilising and supporting new locations
- Conducting regular team meetings and communicating targets and information
- Delivering an excellent food offering that is continuously reviewed to meet customer expectations

Experience
- Proven experience managing large-scale, multi-site operations in the catering and hospitality industry
- Strong client relationship management skills
- Track record of driving innovation in food services and embracing new trends

About you
- Analytical mindset with ability to interpret financial data and customer insights to shape winning strategies
- Excellent communication and presentation skills with charisma to influence stakeholders at all levels
- A natural people developer focused on training, motivating, and building high-performing teams
- A leader who champions health & safety, diversity, and inclusion
- Passionate about the hospitality industry with an appetite for growth and continuous improvement

Qualifications
- Relevant experience in hospitality and catering operations management
- Commitment to fostering an inclusive and supportive work environment aligned with company values