Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Operations Transformation AI Automation Product Manager is responsible for leading the Markets Operations AI Transformation "Automated Checks" (Check Centre) workstream. This role combines product ownership, operational transformation, and delivery leadership to drive the automation of manual controls, checks, and reconciliations across Markets Operations. A key focus is the end-to-end ownership of technical enablement dependencies, proactively driving prerequisites to unblock delivery and ensure the automation pipeline progresses efficiently. The role also involves establishing and leading a Sri Lanka-based Automation Engineering Team, ensuring structured delivery, clear prioritisation, and consistent throughput aligned with programme objectives.

Key Responsibilities
- Own end-to-end delivery of the Automated Checks Team within Markets Operations AI Transformation.
- Define and maintain the automation roadmap aligned to operational risk reduction and programme milestones.
- Act as primary owner for securing access to production systems, data sources, and applications required for automation.
- Collaborate with Networks, Security, and Engineering teams to manage system access requests, firewall rule changes, connectivity enablement, and data provisioning.
- Proactively chase, unblock, and escalate delayed access or network dependencies impacting delivery timelines.
- Partner with Operations Managers and Process SMEs to identify, document, and assess manual operational checks.
- Translate business processes into structured automation opportunities and scalable solutions.
- Identify new control checks to strengthen operational resilience and reduce risk exposure.
- Establish and implement a prioritisation framework to sequence automation delivery based on risk, value, and feasibility.
- Maintain a well-defined and actively managed backlog of automation use cases.
- Build, lead, and manage a team of automation engineers with clear accountability for delivery.
- Allocate work effectively to ensure optimal utilisation and sustained delivery throughput.
- Lead sprint planning, backlog refinement, and velocity tracking.
- Ensure consistent delivery cadence and high-quality output from the automation team.
- Ensure all automation solutions meet operational risk, control, and governance standards.
- Own documentation for process changes, control design, and operational risk assessments.
- Provide clear, structured updates on scope, delivery progress, risks, and blockers to Programme Management and senior stakeholders.
- Establish structured processes and tooling for tracking access requests, firewall approvals, and system onboarding status.
- Drive standardisation of onboarding processes to reduce friction in future automation scaling.
- Contribute to the development of the Markets Operations automation and AI operating model.
- Build strong relationships with Engineering, Networks, and Security teams to improve responsiveness and collaboration.
- Support recruitment, onboarding, and capability development of the Sri Lanka automation team.

About London Stock Exchange Group
Join a team that values innovation, quality, and continuous improvement. LSEG is a leading global financial markets infrastructure and data provider, committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our culture is built on values of Integrity, Partnership, Excellence, and Change. We embrace diversity and inclusion, offering a collaborative and creative environment where new ideas are encouraged. We are proud to be an equal opportunities employer and committed to sustainability and community engagement through the LSEG Foundation. Benefits include healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

Experience
- Proven experience in operations transformation, automation delivery, or product management within financial services or complex operational environments.
- Demonstrable experience working with technology infrastructure, access management, and network/security teams.
- Strong understanding of system access processes, firewall governance, and production change controls.
- Experience delivering automation solutions such as RPA, low-code platforms, workflow tools, or AI-driven automation.
- Track record of managing cross-functional dependencies and unblocking delivery issues in complex environments.
- Experience leading offshore teams.

About you
- Highly proactive in chasing, escalating, and resolving access, network, and infrastructure blockers.
- Strong organisational discipline with the ability to track multiple dependencies and maintain delivery momentum.
- Takes full accountability for outcomes, particularly in navigating complex governance and technical barriers.
- Confident working with Engineering, Networks, and Security teams to prioritise and accelerate requests.
- Able to structure complex operational and technical problems into clear, actionable plans.
- Provides concise, transparent updates with a strong focus on risks, blockers, and mitigation actions.
- Builds high-performing teams with clear expectations, ownership, and delivery discipline.

Qualifications
Relevant qualifications or certifications in product management, operations, technology, or related fields are advantageous but not explicitly required. A strong track record and relevant experience are essential.