Job overview Ophthalmology are seeking an experienced, dedicated and enthusiastic individual with excellent communication and customer service skills. A professional approach and the ability to develop strong working relationships with a wide range of people and services will also be needed. The successful candidate will join a large team and be responsible for the day-to-day line management and leadership of junior administrative staff. They will be expected to supervise the workload of the team and allocate team members to optimize service provision and administrative support across the hours of service (8am-6pm). The role is based in an ever changing environment where RTT recovery and patient care is at the forefront. This role will require rotating shifts as follows; 8am-4pm, 9am-5pm and 10am-6pm which is in line with other current team leaders. Main duties of the job The post holder will lead a team of administrators to provide a high quality administrative support service to the department. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole. The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision. Working for our organisation The ophthalmology department is an adult service with 75,000 clinic appointments and 5000 operations. Detailed job description and main responsibilities Lead the provision of a high quality, comprehensive and efficient administrative service. Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies. Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate. Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care. Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team. Prepare acknowledgement letters and draft replies where required. Person specification Qualifications Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Previous experience Essential criteria Experience working in a customer service setting Skills, Knowledge and Ability Essential criteria Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel Confidence in making decisions when dealing with competing priorities Able to demonstrate excellent written English including grammar, punctuation and structuring written text Ability to work methodically in a busy environment and meet deadlines Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Jide Ade Job title Assistant Service Manager Email address [email protected]