Location
London - Raffles London at The OWO, Whitehall

Hours
Full Time - 24-hour operational schedule with flexibility required

Salary
Negotiable

About the Role
As Pastry Sous Chef at Raffles London OWO, you will lead and manage the pastry kitchen operations, ensuring all food is produced and served to the highest Raffles standards while adhering to health and safety legislation. You will collaborate closely with all food and beverage outlet teams to deliver a luxurious and consistent service, managing time and service targets effectively. Your role includes training and mentoring junior staff, maintaining recipe standards, cost control, and stock management. You will be involved in menu development, recipe collation, and seasonal menu implementation, while upholding kitchen discipline and culture. Acting as a hands-on leader, you will support the team through coaching, regular appraisals, and troubleshooting guest challenges. You will also ensure compliance with health and safety procedures and promote a safe working environment. This role offers the opportunity to work within a prestigious, historic luxury hotel environment, contributing to exceptional culinary experiences and the advancement of the pastry kitchen operations.

Experience
Recent experience within a multi-outlet venue or 5-star hotel is essential. Market knowledge of competitors and event industry trends is required. Previous experience managing or supervising a team is desirable. Experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is an advantage.

About you
Enthusiastic and committed to delivering the best service and experiences possible. Able to lead and work effectively with a team. Detail-oriented and consistent with a proven ability to perform under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Understanding and willingness to contribute to a 24-hour operational schedule when required. Passionate about hospitality and understanding of the UHNW customer and luxury sector.

Qualifications
Strong food and beverage knowledge is essential. A commitment to health and safety standards and kitchen best practices is required. Formal culinary qualifications are advantageous but not explicitly stated.