Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An opportunity has arisen within the Evelina Children’s Community Services for a : Patient Access Coordinator - Band 3 We are delighted to be in a position to advertise for a Band 3 Patient Access Coordinator’s to support the General Paediatric Department within Evelina Children’s Community Services. This is a permanent position, 37.5 hours/week based at the Sunshine House. The post holders will provide a range of administrative support to the Evelina Children's Community Service, especially working very closely with the Doctors and Therapist. The core duties include managing referrals, planning and coordinating appointment bookings, overseeing waiting lists, processing clinical letters, answering the telephone and dealing with patient queries. The successful candidate should have a high level of communication skills, with the ability to use your own initiative and have a flexible approach to work as the post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner. We offer a supportive environment where your contribution is valued and your development is encouraged. We would like the successful candidate to be able to start as soon as possible following the interview. It is an interesting and varied role and we’d like to find someone who enjoys the challenge of a busy working environment. If you would like to hear more then please call Marcia Brown, Service Manager on 02039890363 Main duties of the job The post holder will play a crucial role in Autism Team, ensuring that appointments, letters/reports with assessment treatment plans, all other correspondences relating to ARD are completed in a timely manner; in order to help the continued progress and movement towards improved KPI monitoring and management. Book appointments for ARD assessments and request/collate supporting documents in time for medical appointments Distribution of typing of reports, Epic workstream, book ARD appointments, onward referrals to the National Autistic Society, notifications in the generic inbox Working for our organisation The Evelina London Children’s Hospital is a busy secondary and tertiary children’s hospital. We are committed to excellent patient care and providing a first class service to children and their families. We provide a comprehensive range of services for the 121,000 children and young people that live in Lambeth and Southwark. This includes universal services – health visiting, family nurse partnership, school nursing, nutrition and dietetics, and a newborn hearing screening programme. Our specialist services cover community paediatrics, speech and language therapy, physiotherapy, occupational therapy, complex needs nursing, sickle cell and audiology. As well as part of statutory services including looked after children, child protection, safeguarding, and adoption and fostering. We have two main health Centres Mary Sheridan Centre in Lambeth and Sunshine House in Southwark but we have many more across Lambeth and Southwark. We also provide services in schools, community buildings, in families’ homes, and occasionally in hospital. Through group sessions and individual appointments, face-to-face and virtual, we hold over 176,000 appointments every year Detailed job description and main responsibilities Act as the first point of call for all patient access queries to the Trust. On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines. Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their appointment visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). Using the PML (Patient Management Listings) ensure that the booking of all patients is line in with Trust and National waiting time targets and escalate exceptions. Respond to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leaders. Responsible for the accurate input and maintenance of confidential data onto relevant Trust IT systems. To have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity. Ensure regular, efficient validation of all waiting list data in accordance with Trust Policies. In conjunction with Team Leaders, review cancelled/suspended/deferred patients ensuring appropriate action is taken. Person specification Previous experience Essential criteria Experience of working in a customer focused environment Experience of working in an administrative role Desirable criteria Experience of an administrative role within the NHS Education ( Essential criteria Good general education with English and Maths to GCSE standard or equivalent Desirable criteria Customer service training / qualification Previous Experience Essential criteria Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Proficient IT skills experience of using Microsoft Word, Excel and Outlook Desirable criteria Knowledge of the key waiting times targets including 18 weeks Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Marcia Brown Job title Service Manager Email address [email protected] Telephone number 02039890363