Location
London, Guy's and St Thomas' NHS Foundation Trust

Hours
Full Time (flexible shift patterns including evenings and weekends may be required)

Salary
£30,546 per annum

About the Role
An exciting Band 3 Patient Access Coordinator opportunity has arisen to join the Outpatients Booking Team at Guy's site. You will be working in a fast-paced environment providing the best front of house patient experience to all patients and visitors. Your role will include organising clinics, updating the patient database, liaising with GPs and other health workers, and carrying out general administration duties. You will act as a key liaison between doctors, nurses, allied health professionals, managers and patients, ensuring clinical teams are supported by knowledgeable administrative staff and patients receive timely, appropriate appointments.

Guy’s and St Thomas’ is one of the UK’s busiest and most successful NHS foundation trusts, offering a full range of hospital and community services including specialist care in cancer, renal, orthopaedics, respiratory and cardiovascular services. The Trust is part of King’s Health Partners and has a reputation for clinical excellence, teaching and research. The Orthopaedic department is rapidly growing and provides specialist tertiary services across a range of complex conditions.

The post holder will be the first point of contact for patient access queries, responsible for scheduling outpatient and elective admissions according to clinical urgency and departmental procedures. You will liaise closely with clinical and management teams to ensure patients receive timely appointments and provide courteous, efficient contact both face to face and over the telephone. You will ensure patients’ individual needs are met, including arranging appropriate support such as interpreting services.

Guy’s and St Thomas’ is committed to equality, diversity and inclusion, ensuring all staff and patients are treated equitably and respectfully. The Trust supports flexible working arrangements to promote a healthy work-life balance.

Experience
- Proven experience in an administrative role demonstrating competent data collection and data quality
- Experience handling confidential documents and information
- Experience working in a customer-focused environment, able to manage difficult customers and challenging situations
- Ability to work autonomously and as part of a team

About You
- Excellent communication skills with the ability to relate to diverse professional staff and the public
- Clear and sensitive communication in writing, face to face and on the phone
- Strong organisational skills with the ability to prioritise workload and meet tight deadlines
- Proficient IT skills including Microsoft Word, Excel and Outlook
- Ability to work on own initiative with minimal supervision and develop good working relationships at all levels
- Understanding of confidentiality and equal opportunities principles
- Flexible and adaptable approach to work according to priorities and organisational changes

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ Level 3 or equivalent qualification or experience
- Desirable: IT qualifications such as European Computer Driving Licence (ECDL) and customer service training
- Desirable: Knowledge of medical terminology and NHS administrative experience
- Desirable: Knowledge of key waiting times targets including 18 weeks and Trust hospital systems