Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Do you want to make a difference to cancer patients? then this is the job for you!!! We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our chemotherapy day unit at Guys Cancer Centre. This is an exciting opportunity to be part of a fast paced team. We look forward to having you on board! Closing date; 28th September 2023 Interview date; 2nd October 2023 Main duties of the job The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information. The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway. Depending on the requirements of the specialty, the post holder will be required to rotate within the team, providing reception cover, scheduling functions, general administrative support and telephone cover for their specialty. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff. Monday to Saturday between the hours of 08:00 - 18:00 and some bank holidays depending on service need Please note that the application process might close early if a sufficient number of suitable candidates’ applications have been received. If you have not heard within two weeks of the closing date please assume that you have not been shortlisted. Working for our organisation Guy's and St Thomas' and King’s Health Partners new Cancer Centre offers a full range of services for the diagnosis and treatment of all adult cancers. Patients from across south east London attend for treatment which is not available at their local hospital. The Trust's cancer services will be provided at the Cancer Centre on the Guy’s site as well as the new site at Queen Mary’s Hospital, Kent. Over the next five years, GSTT will help establish an internationally renowned Comprehensive Cancer Centre by: providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home developing and test new biological and cellular therapies in a range of cancers opening a new £160 million cancer centre at Guy’s Hospital and a sister centre in Sidcup, which will transform the delivery of cancer services, so patients will receive the right treatment at the right time, delivered within fewer visits and tailored to their need. Detailed job description and main responsibilities The successful candidate will need to have excellent customer service skills, accuracy, attention to detail, ability to multi task and use initiative in a busy environment supporting a range of teams. The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues, work well as part of a team, be professional and personable at all times. The post holder must be IT literate and have the ability to navigate trust IT systems and should have some understanding of National cancer waiting targets. The ideal candidate will be flexible with working days and hours to meet the needs of the service. Monday to Saturday between the hours of 08:00 - 20:00 and some bank holidays depending on service need. please see job description for full details. Person specification Qualifications Essential criteria GCSE Maths and English standard or equivalent Relevant NVQ 3 or equivalent qualification or experience Desirable criteria IT package qualification / training such as the European Computer Driving Licence (ECDL) Customer service qualification / training Experience Essential criteria Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Desirable criteria Experience of an administrative role within the NHS Knowledge of medical terminology Skills Essential criteria Proficient IT skills experience of using Microsoft Word, Excel and Outlook Understanding of confidentiality and its application and maintenance in and out of the workplace Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Desirable criteria Knowledge of the key waiting times targets including 18 weeks Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Nyomi palmer Job title Assisstant Service Manager Email address [email protected] Telephone number 07562 170118 Additional information for further information/informal conversation regarding the role advertised please contact [email protected]