Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to patients with diseases of the eyes. The successful applicant will be responsible for admin duties within the Ophthalmology Access Centre, coordinating the pathways of patients, supporting the team booking outpatient appointments in line with the NHS 18 Week Patient Pathway, assisting with the administrative process as well as managing the Ophthalmology waiting list and the challenges that come with it. The post holder must be IT literate and have the ability to navigate trust IT systems. The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Registrars, Nurses and administrative colleagues. Candidates must be flexible to the needs of the service and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop. The successful candidate would be required to work across both Guys and St Thomas sites Main duties of the job The post holder will be required to rotate within the team, providing clinic reception cover, appointment and admissions booking, general administrative support and telephone cover. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff. The post holder will act as a key liaison between doctors, nurses, allied health professionals, managers and patients. They must be a clear and tactful communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. They will have a mature attitude with good problem-solving abilities and a flexible, can-do attitude. We are looking for X 1 full time fixed-term 12 months staff member X 1 part-time fixed-term 12 months staff member Working for our organisation We are guided by our values. Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day: Detailed job description and main responsibilities Please refer to the detailed job description attached. The Main duties of this role will be providing administrative support to the Ophthalmology department. The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure. Person specification Qualifications / Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Desirable criteria IT package qualification / training (Word, excel, outlook etc) Customer service qualification / training Experience Essential criteria Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team Desirable criteria Knowledge of medical terminology Skills Essential criteria Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Proficient IT skills experience of using Microsoft Word, Excel and Outlook Understanding of confidentiality and its application and maintenance in and out of the workplace. Desirable criteria Knowledge of the key waiting times targets including 18 weeks Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Amshalekha Logeswaran Evans Job title Assistant Service Manager Email address [email protected]