Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview This is an exciting opportunity for an enthusiastic and motivated individual to join the busy Plastic Surgery team based at St Thomas' Hospital . This vacancy is for admissions on a 8am - 5pm shift rotation basis. We are one of the largest plastic surgery departments in the UK providing clinics in both our hospitals and other local hospitals. We are a busy surgical department covering breast, skin, head and neck, lower limb and hand firms; dealing with cancer, trauma and elective services. The Patient Access Coordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their specialty. The successful candidate must therefore be able to provide a positive patient experience when the patients arrive for clinic, prioritise competing demands for the service and be able to learn quickly to understand the complexity of the service. The role will require the individual to interact with a multi-disciplinary team in a busy office environment, dealing with complex and sensitive issues, and cross-covering within the wider Plastics service when required. If you believe you have the skills and enthusiasm to join our team we would love to hear from you. For further details / informal visits contact [email protected] - Deputy Service Manager Please Note: Vacancy may close early due to high numbers of applications Main duties of the job Main Duties Act as the first point of call for all patient access queries to the Trust. Be responsible for the scheduling of Surgery dates according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their surgery date. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). Working for our organisation Department Information The Plastic Surgery Department is a unit formed of 32 consultants, divided into varying sub-specialities, including Hands, Breast/Micro, Skin and Paediatrics. The department covers all sites within Guy’s and St Thomas’ NHS Foundation Trust as well as providing support to external trusts. The Hand Trauma Unit is the centre for Hand Trauma in South London. Detailed job description and main responsibilities Main Duties Act as the first point of call for all patient access queries to the Trust. Be responsible for the scheduling of Surgery dates according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their surgery date. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). Person specification Skills Essential criteria Proficient IT skills experience of using Microsoft Word, Excel and Outlook Understanding of confidentiality and its application and maintenance in and out of the workplace. Desirable criteria Knowledge of clinical systems Knowledge of the key waiting times targets including 18 weeks Experience Essential criteria Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Desirable criteria Experience of an administrative role within the NHS Knowledge of medical terminology Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience Desirable criteria Customer service qualification / training IT package qualification / training such as the European Computer Driving Licence (ECDL) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Leanne Markey Job title Deputy Service Manager Email address [email protected] Telephone number 07926072503