Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for a full-time Band 3 Patient Access Officer within the Referral Management Centre at Guy's and St Thomas NHS Foundation Trust. This is an exciting role where the post holder will join an established team which provides referral management trust wide and will work from both the Guy's and the St Thomas sites. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job We are looking for a dedicated and enthusiastic individual with good organizational skills and excellent attention to detail. The successful candidate will have the ability to prioritise, organise and work flexibly in order to meet targets and adapt to changing workloads. Experience within the NHS is desirable and the role offers training, support and good opportunities for development. Working for our organisation The department has a strong commitment to excellence in service and the post holder will have an opportunity to interact with many Trust services and make a positive impact on the patient pathway. The role will require you to work with confidential information and requires a candidate with strong data data quality skills Detailed job description and main responsibilities The key focus for the role will be: Providing a professional and high quality service for patient referral processing within the Trust Developing and maintaining strong relationships with services to ensure patients referrals are processed in line with Trust guidelines Ensuring accurate data entry to help the Trust meet all internal and external access targets in relation to outpatient appointments, admissions and pathway management Providing a high quality service for patients and clinical teams Person specification Qualifications Essential criteria GCSEs or equivalent including Maths and English NVQ Level 3 or relevant equivalent experience Desirable criteria IT package qualification / training such as the European Computer Driving Licence (ECDL) Experience Essential criteria Previous demonstrable experience of data collection and data quality skills Previous experience of ASI processing Experience of working with confidential documents and information Desirable criteria Understanding and experience of Trust hospital systems ie: Epic, SCR Pathway management experience Skills and Knowledge Essential criteria Excellent verbal, written and numerical skills Ability to plan, organise and prioritise workload in a methodical manner Desirable criteria Ability to work on own initiative and as part of a team Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Karen Galloway Job title Assistant Service Manager Email address [email protected] Telephone number 02071887188