Location
Harefield

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, teaching, and research, and is part of King’s Health Partners, an accredited UK academic health sciences centre.

In February 2021, the Royal Brompton and Harefield hospitals joined the Trust, creating a world-renowned heart and lung centre. The Trust prides itself on delivering safe, high quality care with one of the lowest mortality rates in the NHS and an engaged, motivated workforce.

This role involves carrying out secretarial and administrative duties to provide an efficient and effective medical administration and secretarial service to the Respiratory Medicine care group/division. You will support designated consultants, junior medical staff, and the multidisciplinary team by facilitating patient appointments, admissions, and communication with internal and external stakeholders.

Key responsibilities include answering telephone queries, acting as the first point of contact for patients and the public, liaising with outpatient departments and external agencies, managing clinical and non-clinical correspondence, scheduling procedures, and supporting service development and resource management within the division.

The majority of work is undertaken using the EPIC system, and knowledge or experience of this system would be advantageous. You will also provide cover for other medical secretaries and undertake additional duties as required by the line manager.

Experience
- NHS administrative experience
- Communication with patients
- Secretarial or personal assistant experience
- Experience using the EPIC system is essential

About you
- Attention to detail
- Good communication skills (desirable)
- Experience in respiratory medicine or surgical areas is desirable
- Ability to handle sensitive and distressing situations with tact, discretion, and empathy
- Able to prioritize and manage competing demands effectively

Qualifications
- No specific qualifications required, but relevant administrative and secretarial experience is essential