Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Would you like to join the patient and public engagement (PPE) team at one of the country's most successful NHS foundation trusts? Are you committed to involving patients, families and carers in the design and delivery of NHS services? We are looking for a self-motivated individual to join us, to take forward are range of patient and public engagement projects with colleague across the Trust. You must have proven experience of patient and public engagement strategy delivery in two or more of the following areas, including, clinical strategy development, major service change, capital or digital programmes You will have a demonstrable working knowledge of the various legal and regulatory duties s relating to patient and public engagement. Specialist expertise across various engagement practices, skills, techniques and approaches are essential. You will drive good practice, working with colleagues to involve patient-public stakeholders in range of complex projects and programmes. You will have proven social research and data analysis skills, with the ability to analyse and interpret quantitative and qualitative data. You will be educated to a degree level (equivalent experience) and have substantial experience of patient and public engagement within the NHS, social research sector or a public or voluntary sector organisation. To discuss the role, please contact [email protected], Senior Patient and Public Engagement Manager. Main duties of the job Patient and public engagement is a statutory requirement, but most importantly, a key Trust priority, described by our current strategy, Together We Care. The Patient and Public Engagement (PPE) Specialist is responsible for supporting the Head of Patient and Public Engagement in the development and implementation of the Trust’s PPE policy and strategy across the organisation. The role will provide specialist expertise and advice across clinical groups and non-clinical departments, including on the Trust’s statutory and regulatory requirements. It supports staff to involve patients, families, carers and the public as part of everyday business at the Trust across a wide range of activities including:- Strategy development Major service change /transformation, capital projects (e.g. building design) and digital programmes Programmes and projects that form part of strategic partnerships (e.g. working with King’s Health Partners, the Integrated care System) The post holder will interpret government policy and statutory requirements and provide specialist knowledge regarding the Trust’s legal ‘duty to involve' along with a range of related legal and regulatory duties. Shortlisted candidates will be invited to attend an assessment on 24th June 2024. Interview date is provisionally set for 26th June 2024 (tbc). Working for our organisation The Patient and Public Engagement Team is is led by the Head of Patient and Public Engagement. It is part of the Strategy Directorate - a small corporate department that works closely with clinical groups and corporate directorates across the Trust, with colleagues from other NHS trusts and external partner organisations such as Integrated Care System partners, Local Authorities and Guy’s and St Thomas’ Charity. The team has a large and varied portfolio, across six broad areas: Trust policy and assurance Trust Patient and Public Engagement Strategy Specialist advice and delivery of patient-public stakeholder engagement in strategic and major programmes, including major service change and capital programmes Stakeholder management and liaison (e.g. Healthwatch and Local Authority Overview and Scrutiny functions) Charity Patient and Public Engagement - co-developing a patient and public engagement function with and for the GST Foundation’s three charities Patient and public engagement in strategic partnerships (e.g. Integrated Care Systems and partners with other NHS providers) The team is based at 200 Great Dover Street close to Borough and London Bridge. This is the post-holders main base, but they are expected to work at any location within and served by the Trust, including all hospital and community sites. Local hybrid working arrangements are in place. Detailed job description and main responsibilities Trust patient and public engagement policy and strategy To be responsible for supporting the development of, and providing specialist knowledge, support and advice on the objectives of the Trust's forthcoming Patient and Public Engagement Strategy, related policies and key projects and services, as required, across the Trust. To gather evidence that demonstrates excellent performance in patient and public engagement against the requirements of our regulators, in particular the Care Quality Commission. To support the Head of Patient and Public Engagement to monitor and provide assurance to the Chief Strategy Officer (the accountable Director) and the Trust Board on the Trust's legal ‘duty to involve’ patients and the public. Be responsible for the maintenance and updating of the Trust PPE model, as a means of gathering and maintaining information about the services currently involving patients and the public, e.g. and transformation programmes, service improvement projects, patient feedback, and capital schemes or other such activities. This includes analysing audit data to provide evidence to the Board on how the Trust is meeting its ‘duty to involve’ and the extent of engagement across clinical groups and corporate functions. Support the development, review and implement Trust policy on the reimbursement and reward of stakeholders who participate in patient and public engagement. This includes agreeing on processes with the Finance directorate. Provide advice and guidance to other departments/services on the application of the above-mentioned policy. To plan and coordinate a broad range of complex activities or programmes across all parts of the organisation, balancing conflicting requirements to reach consensus, and seeking senior-level approval where appropriate. This will also include the presentation and exchange of complex specialist information with a range of internal and external stakeholders. To support senior managers to keep the Board of Directors, the Council of Governors and the Trust Management Executive regularly informed of the patient and public engagement strategy and policy implementation To develop, report and disseminate appropriate performance information to promote continuous improvement, including executive committee reports. Patient and public engagement in strategy, service delivery, transformation and capital investments schemes To lead patient and public engagement for the Trust, particularly regarding clinical service transformation, working closely with relevant clinical teams to ensure that all relevant stakeholders' views are taken into consideration in the design and delivery of schemes. To work with colleagues in the Patient Experience Team to interrogate existing patient experience survey data (local and national) that may help to inform improvements and changes to services. To work with colleagues in capital project design teams to assure that engagement plans and activities are undertaken, in compliance with internal policy and relevant legislation, advise on the appropriate engagement methods, and where necessary worth together to deliver engagement activities To ensure, through appropriate consultation with key corporate departments, internal stakeholders and staff, that engagement plans reflect business needs, legislative guidance and best practice. Specifically, to ensure that all engagement plans, materials, or other resources, particularly those relating to patient and public involvement are compliant To project manage and facilitate patient and public engagement activities, including arranging events, designing surveys, developing copy, writing and producing presentation materials, and facilitating focus groups and workshops. To evaluate, audit and report on the delivery and effectiveness of patient and public engagement projects and plans To interpret and communicate information (sometimes highly complex and/or politically sensitive) to a range of stakeholders including, patients, the public, senior clinical and management staff, using complex skills including persuasion and negotiation, training, enabling them to agree and/or co-operate in culture and behaviour change Training, education and development for the patient and public stakeholder engagement To develop and maintain learning resources and planning tools for Trust staff to help them engage effectively with patients and the public. This will include ongoing development and maintenance of the Patient and Public Engagement Hub and any other tools as necessary. To develop training and support for patients, carers and members of the public that supports their involvement in Trust activities To ensure Trust colleagues are briefed on patient and public engagement policies and procedures as an integral part of their induction process and training provided as appropriate IT, communications and administration To support senior managers to keep the Board of Directors, the Council of Governors and the Trust Management Executive regularly informed of patient and public engagement in service improvement, changes and transformation, by contributing to the preparation of formal reports. To develop and maintain appropriate project information systems that support the teams work To be responsible for managing and editing the content of the Patient and Public Engagement Team’s pages on the Trust intranet (GTi) and to work together with the Communications Department contributing to information to be displayed on the public website, where appropriate. To be responsible for the ongoing development and maintenance of the Patient and Public Engagement Hub, ensuring its content is updated and technical functionality To develop and maintain a database of internal and external stakeholders which can be used to support communications and engagement activities (e.g. Patient-Led Assessment of the Care Environment) To be responsible for the servicing and administration of any project / working groups related to the work of the Patient and Public Engagement Team. Stakeholder relations, communications and professional networks To maintain and develop partnerships with external bodies such as NHS and local authority commissioners, Healthwatch, and local community voluntary sector, to act as a representative of the Trust, and make presentations to, a range of audiences, including local stakeholder groups and organisations. To be responsible for writing and producing communications materials for patients, staff and other stakeholders as appropriate, including information for individual projects, liaising with the Communications Department where necessary. Please take time to read the full Job Description and Person Specification for more details about the duties and responsibilities of the role. Your applications must demonstrate how you meet the essential criteria. Person specification Qualifications / education Essential criteria Degree level or equivalent experience in a directly relevant area Desirable criteria Academic background in social policy / science or social / statistical research Experience Essential criteria Significant proven experience of planning and delivering patient and public engagement in at least two of the following areas, including strategy development, major service change / transformation programmes, capital or digital programmes. Significant experience of the broader patient and public engagement agenda and relevance to a variety of public sector organisations Knowledge and skills Essential criteria Specialist knowledge across a range of stakeholder engagement practices, techniques and approaches underpinned by theoretical knowledge from study and relevant practical experience preferably in a social / market research or academic environment. Strong working knowledge of relevant national legislation, policies and local guidance and how these should be applied to stakeholder and public engagement activities Strong working knowledge of basic statistical concepts - analysis of quantitative and qualitative data Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Anna Grinbergs-Saull Job title Senior Patient and Public Engagement Manager Email address [email protected] Additional information Please contact Anna Grinbergs-Saull if you wish to have an informal discussion about this opportunity, before you submit an application. We are unable to offer informal discussions once the advertisement has closed and short-listing has started.