Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We have ambitious plans to develop our Private Patient Service and improve processes to support patient care and significantly increase income. This post is an exciting opportunity to join the International and Private Patients service, working alongside clinicians and patients to provide a high quality service. Reporting to the International Service Manager for private healthcare, this role will be responsible for providing interpreting and liaison support to the patients and families, consultants, medical staff and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients within the Trust. The post holder will be expected to work with referring organisations in order to streamline access to Trust services and assist in managing patient pathways efficiently and offer a high-quality patient experience. This is an exciting opportunity to join a developing team and have direct impact on patient care for Arabic speaking patients referred to GSTT. Main duties of the job To provide Interpreting & translation services within a clinical setting involving Arabic speaking private patients, Trust consultants, other clinical staff and management. Undertake both verbal and written translation requirements. Ensure that patients understand what is being said to them and are fully informed before signing any consent to treatment forms. To welcome and escort Arabic-speaking patients attending appointments or admissions at the Trust, explaining the facilities and procedures including all relevant health and safety information. Provide day to day liaison support between administrative staff, clinical staff, Embassy’s representing offices, families and Arabic speaking private patients. When required in Arabic, to ensure all the appropriate information is collected from the referrer so that a full and effective clinical assessment can be made. The post holder is expected to liaise with patients, clinical staff and admissions, to ensure that patient activity is collected and documented daily. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. Detailed job description and main responsibilities Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Person specification Qualifications Essential criteria Educated to degree level or equivalent qualification or experience. Professional Arabic Interpreting, translation qualifications or equivalent experience. Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment. Desirable criteria Multilingual translation qualifications. Good medical terminology knowledge Evidence of continual professional development. Experience Essential criteria Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting. Knowledge and experience of developing relationships and referral pathways in a healthcare setting. Proven ability to liaise effectively within a multidisciplinary team based environment. Experience of providing interpreting and translation services Desirable criteria Lived and worked in the Middle East. Experience Essential criteria Ability to write and speak fluently in both English and Arabic languages Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations. Excellent inter-personal and communications skills, coupled with diplomacy and tact Ability and willingness to handle confidential information without compromising confidentiality or trust. Desirable criteria Knowledge of the UK private healthcare market and the NHS/PP challenging environment. Knowledge of the Middle east Healthcare markets. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Aala Mustafa Job title International Private Patient Service Manager Email address [email protected] Telephone number 02071887188