Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Private Patients Our Private Patient Unit is growing and an exciting opportunity has arisen to join our friendly Private Patient Unit at Guy’s and St Thomas’ Hospital as part of the Patient Pathway Coordinator team. Howard Ward On Howard, we care for a variety of patients. Our main patient cohort is surgical and medical. The 9 bedded inpatient unit provides ensuite facilities. A medical officer is based on the ward and provides 24/7 support to consultants and the nursing team. Our unit is based at St Thomas’ Hospital in central London, one of the most prestigious and respected teaching hospitals in the UK. Main duties of the job We are expanding the service and it is an exciting time to join us. We are looking for a compassionate, enthusiastic and committed ward clerks, to join our new team. The successful candidate will need to have A genuine desire to make a difference to patient care An interest in working in Private Patients A willingness to learn and to contribute to the development of our service Excellent communication & interpersonal skills Ability to work as part of a team We actively encourage staff development through education programmes. The department works closely with the NHS services and as a result, we retain strong links for staff development. All of the staff who work within the private patients unit are employed by the NHS. Our department is challenging and it offers a good work-life balance, and you will enjoy working as part of a highly supportive and friendly team. Working hours (but not limited to): 4 days a week 08:00-18:00, including 2 weekends per roster. Working for our organisation Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Detailed job description and main responsibilities Patient Pathway Coordinator, 12 month Secondment, Howard Ward, St Thomas' Hospital. Please refer to the job description for a comprehensive list of the duties and responsibilities of this role. Duties and Responsibilities The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and responsibilities commensurate with the level of the post, to support the smooth running of the department. Operational Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies (EPIC/Compucare). Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Coordinating patient care e.g. liaising with theatre coordinator/ discharge lounge/ pharmacy. Assisting ward team with patient discharges. Liaising with multidisciplinary team to facilitate patient care pathway (e.g. confirmation of district nurse referrals, chasing social services/discharge team). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National Supporting relevant teams with the training and guidance provided. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely Develop an understanding of the milestones of the allocated pathway for patients within a designated group. Participate in ward updates and huddles. Plan and organise multi-disciplinary team and ward Take minutes of meetings and distribute to relevant teams. Attend relevant meetings and complete actions regarding the care of patients within the designated Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient Collect data using Friends and Family Test (FFT), input data onto CIVICA. Also lead on data analysis and extraction in order to generate reports and present to the team. Participate in local audits by regulating and monitoring compliance on the ward. Some examples include; quality round audit, monthly ward audits and discharge checklist audit. Also to keep active record of compliance and performance. Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. Person specification Qualifications/Education Essential criteria Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Desirable criteria Customer services qualification/training Previous experience Essential criteria Proven administrative experience Significant proven experience of delivering to high standards in a fastpaced high volume customer care environment. Ability to deal with a range of issues independently and efficiently Desirable criteria Experience of supervising staff Experience of an administrative role within the NHS Skills Essential criteria Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Organisational and time management skills to meet deadlines Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Ability to follow complex protocols and feedback to senior staff as appropriate Desirable criteria Knowledge of medical terminology Understanding of peer review process and governance processes Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Seher Bilgic Job title Practice Development Nurse Email address [email protected] Telephone number 02071883021 Additional information If you would like more information regarding this job opportunity or to arrange an informal visit, then please feel free to get in touch.