Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to join the Cardiac Surgery department as a Band 4 Patient Pathway Coordinator. The role will involve supporting a diverse team of consultant surgeons, registrars and nurse practitioners to facilitate robust and effective outpatient and inpatient pathways. You will work closely with colleagues in both clinical and non-clinical capacities across the Cardiovascular directorate and beyond, as well as colleagues from external hospitals. Main duties of the job Cardiac Surgery provides adult cardiac surgery to around 1200 patients per year from London and the South East of varying case mix and complexity, with the exception of transplantation. There are eleven cardiac surgeons who operate and the department is recognised for surgical specialist training. The role is based at St Thomas Hospital, where the service is administered and where the consultants, nurses and wards are based. The post holder will provide a range of administrative support to the multi-disciplinary clinical team, especially working very closely with cardiac surgeons and a team of Nurse Practitioners. Other duties include processing clinical letters, answering the telephone and dealing with patient queries. The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. You will work with two other Patient Pathway Coordinators and provide cover during leave and sickness absences. The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trust’s standards and policies at all times. Previous NHS and secretarial experience is desired, but not essential. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. Rovide Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. Detailed job description and main responsibilities As well as excellent typing skills and a high standard of computer literacy, the successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. You will work with two other Patient Pathway Coordinators and provide cover during leave and sickness absences. The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trust’s standards and policies at all times. Previous NHS and secretarial experience is desired, but not essential. Person specification Skills Essential criteria Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff Ability to work with confidential data and information and deal with sensitive issues discreetly Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Ability to deal with difficult service users and challenging situations Desirable criteria Knowledge of medical terminology Understanding of peer review process and governance processes Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Desirable criteria Customer services qualification/training Experience Essential criteria Experience and understanding of validation and RTT pathways Proven administrative experience Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment Desirable criteria Experience of an administrative role within the NHS Experience of supervising staff Experience in previous admissions role Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Angelika Marin Job title Assistant Service Manager Email address [email protected] Telephone number 020 7188 7188 Additional information For more information please contact Angelika Marin, Assistant Service Manager, preferably via email at [email protected] /020 7188 7188 ext: 52717