Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder will need to support and facilitate a co-ordinated patient experience focusing on improving the support and tracking of the patient through their diagnostics, treatment plans and investigations. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will proactively ensure haematology patients move along their pathways as quickly as possible. The post holder will be the main point of contact for the patients to ensure that their appointments, diagnostics and treatment occur within national cancer targets and in the best interests of the patients. The post holder is responsible for providing a high standard of professional and patient focused service to a number of sub-specialty malignant haematology specialities and will support the creation and management of a one-stop clinic model. Main duties of the job · Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. · Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). · Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. · Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. · Plan and organise multi-disciplinary team meetings. · Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. · Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. · Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. · Validation of outpatients lost to follow up reports. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients. Detailed job description and main responsibilities Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols. Undertake designated actions from each clinic ensuring that requested actions have been completed and that documentation is available for specific patients (e.g. consent forms, chemo info Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. Working with the Team to analyse cancer target breaches and report issues to management. Review and support development and implementation of Standard Operating Procedures. Review and support development and implementation of internal targets Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care. Actively participate in department development as appropriate and participate in departmental meetings Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department. Undertake any training as required to complete the tasks associated with the job role. Person specification Qualifications/ Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to A-Level or diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Desirable criteria IT package qualification/training, Customer services qualification/training Skills/Knowledge/Ability Essential criteria Excellent interpersonal and communication skills face to face, in writing and on the telephone with a wide range of multi-disciplinary staff and patients. Ability to work with confidential data and information and deal with sensitive issues discreetly Strong IT skills, particularly with relation to Microsoft Office packages Ability to plan, organise and prioritise own workload to meet deadlines and to work well as part of a wider clinical team Desirable criteria Experience of an administrative role within the NHS 18 week pathway targets Previous experience Essential criteria Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment Proven administrative experience Desirable criteria Experience of an administrative role within the NHS Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Charlene March Job title Deputy Service Manager Email address [email protected] Telephone number 02071889809 Additional information [email protected] - Service Manager