Job overview Providing administration support to the Fetal Cardiology department. This role will be cross site at the Evelina and Royal Brompton Hospitals. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department. Working for our organisation Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. Every year, the number of children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world. As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through five clinical directorates: Neonatology and Medical Specialties, Surgical Services and Theatres, Cardio-Respiratory Intensive Care, Children’s Community Services and Women’s Services. Since April 2022, Children’s cardiac, respiratory and intensive care services has operated as a combined service across both Evelina London and Royal Brompton sites, organised as a single clinical directorate with joint leadership overall, whilst maintaining strong site-based leadership. The formation of the new clinical directorate has already been supported through close collaborative working between the two teams. Detailed job description and main responsibilities · Monitor and review patient care and/or treatment progress in line with Trust and local policies. · To follow local policy and effectively manage patient pathways and Liaise with clinicians as appropriate. · To ensure accurate data input. · Identify the next steps in the patient care pathway in line with clinical need (peer review). · Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. · Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. · Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. · Develop an understanding of the milestones of the allocated pathway for patients within a designated group. · Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. · Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. · Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. · Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. · Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. · Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols. · Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. · Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy. · Develop working relationships with a wide range of clinical and managerial staff. · Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. · Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care. · Actively participate in department development as appropriate and participate in departmental meetings · Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department. · Undertake any training as required to complete the tasks associated with the job role. Person specification Qualifications/ Education Essential criteria GCSEs or equivalent including Maths and English. Desirable criteria Customer services qualification/training Experience Essential criteria Proven administrative experience Desirable criteria Experience of an administrative role within the NHS Experience of supervising staff Skills/Knowledge/Ability Essential criteria Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Organisational and time management skills to meet deadlines Ability to deal with difficult service users and challenging situations Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Amy O'Gara Job title Service Manager Email address a.o'[email protected] Additional information For general enquiries about the job, or for an informal discussion please contact: a.o'[email protected]