Job overview An exciting opportunity has arisen for a permanent Band 4 Patient Pathway Coordinator working for Intermediate Care Lambeth & Southwark. The post holder will work across sites at the Whittington & Queens Road to support both integrated services. This role is 37.5 hours weekly and includes weekend work. This is an excellent opportunity for those looking to develop their experience and skills in administration. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure. The post holder will process referrals into the services and allocate patient visits. They will also be responsible for the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis. The successful candidate will have a good understanding of clinical systems, strong communication skills, attention to details and be proactive to achieve desired outcomes. The role requires the ability to liaise with all disciplines of staff i.e. Senior Practitioners, OTs, PTs, Nurses and administrative colleagues. Candidates must be flexible to the needs of the service, attend meetings as required and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop. Main duties of the job The post holder will provide a range of administrative support to the multi-disciplinary clinical team, especially working very closely with Clinical colleagues. The Patient Pathway Coordinator will lead on the tracking of pathways of patients, process referrals, record data on internal database/s within agreed timeframes, manage any data requests, collate clinical data onto databases and work closely with the MDT. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. Working for our organisation Guy's and St Thomas' is comprised of four Clinical Groups (CGs) and Integrated and Specialist Medicine is one of the largest of the groups with a budget of over £500m and approximately 6200 WTE staff. The Integrated Local Services directorate within this clinical group provides a range of community and inpatient health services for adults within the communities of Lambeth and Southwark, with some services also provided in Lewisham. Our hospital-based inpatient and outpatient services provide care for adults from across the region. Organisational Values: Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Detailed job description and main responsibilities The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department. Operational Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Develop an understanding of the milestones of the allocated pathway for patients within a designated group. Plan and organise multi-disciplinary team meetings. Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols. Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy. Communication Develop working relationships with a wide range of clinical and managerial staff. Data collection and analysis: Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. Working with the Team to analyse target breaches and report issues to management. Policy development Review and support development and implementation of Standard Operating Procedures. Review and support development and implementation of internal targets. Staff Management Provide day-to-day supervision and oversight of duties for the departments administrators. Ensure the administrators complete preparation for each Multi-Disciplinary Team. Providing support for day to day queries from administrators. Ensure administrators are fully adhering to the appropriate Trust policies and protocols. Identify training and development needs of staff, taking these forward where appropriate. Other Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care. Actively participate in department development as appropriate and participate in departmental meetings Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department. Undertake any training as required to complete the tasks associated with the job role. The post holder is required to follow Trust policies and procedures which are regularly updated including: Person specification Skills/Knowledge/Ability Essential criteria Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Ability to work with confidential data and information and deal with sensitive issues discreetly Desirable criteria Understanding of peer review process and governance processes Knowledge of medical terminology Qualifications Essential criteria Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment. Ability to deal with a range of issues independently and efficiently Proven administrative experience Desirable criteria Experience of supervising staff Experience of an administrative role within the NHS Knowledge Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Desirable criteria IT package qualification/training, e.g. European Computer Driving Licence (ECDL) Customer services qualification/training Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Alice Carter Job title Service Manager Email address [email protected] Telephone number 07824774787 Additional information You can also contact post line manager for queries relating to the post, Kiran Singh, [email protected]