Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Outpatient Pathway Coordinators will be responsible for the operational support across these departments ensuring that the patient pathway through the outpatient service is streamlined administratively and unhindered to enable referral to treatment (RTT) targets to be achieved. The Outpatient Pathway Coordinator will be for responsible for ensuring that data quality standards are met as part of referral management and for every outpatient episode in all Trust systems. The post holder will be required to promote and adhere to best practice in accordance with the Trust’s Patient Access Policy and utilise all relevant Trust Policies related to the fulfilment of the Outpatient Pathway Coordinator post to ensure competency in all aspects of the role. Main duties of the job To be responsible for management of the patient pathway from the initial appointment, to ensuring that each patient has the relevant follow-up care booked in coordination with pre-booked tests within internal milestones to achieve national targets To be responsible for supporting the planning and preparing of clinics in advance to ensure the efficient running daily and deliver excellent patient experience. To ensure that patients are provided the earliest reasonable offer date providing 3 clear weeks’ notice of their appointment and tests (imaging, exercise test etc) are coordinated ahead of their consultation. To ensure that patients are communicated with after a did not attend (DNA) to ascertain reasons to support the clinical decision to complete routine discharge or rebook clinically urgent pathways. To be a point of contact for patients, carers, relatives, and other health care professionals where pathway concerns are raised and require resolution. To provide a friendly, informative service to all patients and their relatives ensuring pathways are not adversely affected and providing resolution where challenges arise. To support data quality audits and analyse adherence to local SLA’s and key. The post holder will work with the Outpatient Assistant Service Manager in all aspects of improving outpatient flows and pathways. Working for our organisation Royal Brompton & Harefield NHS Foundation Trust (part of Guys and St Thomas' NHS Foundation Trust) is the largest heart and lung centre in the UK and among the largest in Europe. We are a partnership of two specialist hospitals which are known throughout the world for our expertise, standard of care and research success. We’re looking to add to our team. An opportunity has arisen in Outpatient Services for an Outpatient Pathway Coordinator (Band 4). The ideal candidate will possess a keen analytical eye for detail, accustomed to delivering a high standard in productivity, efficiency, organisation, communication (written and oral) and excellent computer skills. Working in a patient centred service it is an expectation that candidates have the necessary attributes to deliver a positive patient experience. If you can confidently articulate your transferable skills, knowledge, experience, along with supporting attributes please consider submitting an application. An emphasis is placed on having a firm understanding of delivering service level agreements (SLA) that support national targets (18-week referral to treatment targets) within an outpatient setting. Please note that there may be skills functional tests ahead of the interview. Detailed job description and main responsibilities To be responsible for ensuring that electronic outcome lists have been completed by clinical teams and are processed for the entire patient list at the end of the clinic session in Trust systems Ensuring all necessary actions having been taken (e.g. procedures coded, follow-ups and diagnostics coordinated and pre-booked, TCI forms with priority level processed). To supervise the Outpatient Administrators and ensure that the designated areas have sufficient staff resource to maintain delivery of an excellent patient experience particularly during peak service periods and staff annual leave. Communicate with staff and external agencies professionally and sympathetically always maintaining patient confidentiality when. Communicate clinic session changes to all outpatient teams when accommodating clinical leave (annual/study other) and providing outcomes to Outpatient Administrative Coordinators. To work closely with the other Outpatient Administrative Coordinators to ensure shared working and cross cover during periods of annual leave Support the personal and professional development of staff through the Trust’s Performance Management and Staff Development Programme, ensuring the education, training, and development of staff as appropriate. Maintenance of computerised Patient Administration System by inputting up to date information received from patients or other NHS sources. Maintain Trust scheduling system for all patients who have arrived, seen, did not attend, discharged, or departed their clinic appointment and ensuring all appointment information is always up to date Candidates who have previously applied need not apply Person specification Maintain professional relationships Essential criteria Experience in communicating and conveying a message written and oral to a high standard Ability to be organised and plan own work load and support team Motivated to achieve individual and team objective Desirable criteria Experience in structuring complex data and communicating this in written and oral forma to a high standard to a wider audience Ability to recognise pressures in the service and in accordance be organised and plan own work load and support team whilst recognising the ability to adapt Motivated to achieve individual and team objectives and reviewing performance of contributors and providing feed back including areas of improvement Administrative Pathway Essential criteria Recognise the importance of recording appointment and pathway outcomes Understand the coordination of patient appointments to optimise the pathway to treatment Organised to manage long wait list of patients to enhance compromised pathways Desirable criteria Understand the impacts of failing to account for all patients in an outpatient setting and recording outcomes Recognise the model of care that aims to optimise pathway to treat and an awareness of internal milestones to achieve nation targets Understand the process to unblock pathways as well as the route to escalate genuine issues that require clinical support to achieve overall objective Referral/Document Management Essential criteria Understand what triggers a pathway in an outpatient setting irrespective of referrer type Recognise key data to establish patient and referrer in patient administrative systems Recognise and able to deliver key functions and processes within internal milestones to support earliest appointment Desirable criteria Good knowledge that a new referral for a new condition triggers a new pathway to treat within 18 weeks Experience in recording key referral data that assists in measuring elapsed time to referral to treatment target Knowledge and experience in applying earliest reasonable offer date for an OP appointment for the earliest received referral and recognition of internal milestones for 1st appointment, diagnostics and remaining referral to treatment time to conclude pathway Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Aqilah Shakoor Job title Assistant Service Manager - Outpatient Services Email address [email protected] Telephone number 07977352152