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Patient Pathway Validator

Guy's and St Thomas' Trust
£34,089
Part-time
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Description
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for a patient pathway coordinator focusing on RTT validation to support the Cardiovascular directorate. The successful applicant would work alongside another patient pathway coordinator to validate the Patient Tracking List (PTL) as well as waiting list validation. The RTT Validator role will support the proactive management of patients on an admitted and non-admitted clinical pathway. The post holder will support the collection and accurate recording of information following a patient referral which will enable the Trust to accurately identify the time from referral to treatment. The post holder will be required to proactively monitor and validate patients on clinical pathways, supporting the Trust to ensure patient safety while waiting and operational planning of encounters and treatments, as well as supporting the Trust in maintaining performance targets. Your role will involve PTL validation on a weekly basis and you will work closely with clinicians, managers and other staff across the Trust to help to deliver high standards of care and a quality, patient-centred service with an ethos around continuous improvement. You will be self-motivated and able to work autonomously as well as within a close knit team. You will be effective in managing your time, workload and priorities. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience. Main duties of the job The post holder will be responsible for validating patients within the Cardiovasular PTL on a weekly basis. You will be responsible to ensure the pathway is accurate on the patient administration systems as well as communicating with other teams to ensure that patients are progressing with their pathway accordingly. You will be expected to actively monitor this progress and escalate any concerns in a timely manner. The post holder will be expected to take a proactive approach to work and be organised with their time. Working for our organisation Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. Since February 2021, Royal Brompton and Harefield hospitals have become a new clinical group within Guy’s and St. Thomas’. See www.guysandstthomas.nhs.uk. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities. Detailed job description and main responsibilities Please refer to the detailed job description attached. The Main duties of this role will be managing patient pathways and follow up waiting lists The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure. Person specification Skills/ Knwledge/ Ability Essential criteria Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary Ability to work both autonomously and in a team Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Demonstrable experience of data collection, presentation, report writing and handling of data quality issue Desirable criteria Knowledge of medical terminology Understanding of peer review process and governance processes Qualification / Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration Desirable criteria IT package qualification/training, e.g. European Computer Driving Licence (ECDL) Customer services qualification/training Previous Experience Essential criteria Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment Ability to deal with a range of issues independently and efficiently Proven Administrative Experience Desirable criteria Experience of an administrative role within the NHS Experience of supervising staff Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Michael Sylvester Job title Cardiology Service Manager Email address [email protected]
Expiry date: 01/10/2023
Patient Pathway Validator
Company
Guy's and St Thomas' Trust
Salary
£34,089
Job Type
Part-time
Location
London
Our Commitments
Living Wage Employer
Disability Confident
Hiring Local
Armed Forces Covenant
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Guy's and St Thomas' Trust

Healthcare and Veterinary Sciences
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About us
As part of one of the largest and most engaged workforces in the NHS you'll have access to our unrivalled training and development programmes. We want the best people to join us, learn with us and grow with us, so whether you're in a clinical or non-clinical role we’re committed to creating a supportive and inclusive culture in which you can progress and be your best. We are an inclusive organisation Promoting diversity, equality, accessibility and inclusion is at the heart of everything we do for our patients and how we make our trust a great place to work. We welcome people from all backgrounds. Our fair recruitment practices offer equal access to employment opportunities and our staff networks enable everyone's voice to be heard. We are committed to ensuring all of our 23,500 staff feel valued and have the support they need to do their job to the best of their ability. Our health and wellbeing programme is one of the most comprehensive in the NHS and provides a wide range of benefits and support to help in your professional, personal and family life.
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local

Guy's and St Thomas' Trust

Healthcare and Veterinary Sciences
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local