Location
London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and beyond. The Trust is renowned for clinical excellence, high quality teaching, and research, with specialist services including cancer, renal, orthopaedics, respiratory, cardiovascular, and children’s care at Evelina London Children’s Hospital.

We are seeking dynamic and proactive individuals to join our busy Patient Transport Receptionist Team. This role is key in ensuring patients receive an exemplary level of customer service as part of the Patient Transport Department. The successful candidate will be responsible for providing high quality administrative and reception support, managing patient arrivals and departures via the Trust’s Cleric system, and delivering general administrative assistance to the department.

The role requires excellent multitasking skills, a calm and friendly personality, and the ability to communicate professionally and courteously with patients and colleagues. You will often be the first point of contact for the department and play a vital role in the efficient day-to-day running of the service.

Our patient transport service supports patients who cannot travel to or from hospital by other means due to medical or mobility conditions. The service covers Guy’s and St Thomas’ sites including renal and cancer services. We are a large, friendly, and supportive team committed to continuous improvement and delivering the best possible patient experience. The department operates under ISO9001 standards and has consistently achieved positive results in external audits.

Experience
Experience in a patient transport environment, preferably within the NHS, is desirable but not essential.

About you
You should be flexible in your approach to work, able to prioritise tasks effectively in a busy environment, and work well both independently and as part of a team. A calm, patient, and friendly manner is essential to provide excellent customer service to patients and colleagues.

Qualifications
Essential: NVQ Level 3 or City and Guilds certificate in business administration, or evidence of equivalent experience.

Skills
- Proficient in the use of IT systems and applications
- Ability to work methodically and meet deadlines in a busy environment
- Strong communication and organisational skills