Location
London Borough of Sutton

Hours
Full Time, 9am to 5pm Monday to Friday. Hybrid working available with regular attendance in the office mandatory.

Salary
£31,158 per annum

About the Role
This role is within the Communications sub-team of the London Borough of Sutton & Royal Borough of Kingston Shared Pension Service. You will manage the pensions email inbox and handle enquiries from members, employers, and other pension scheme administrators via email and telephone. Additional duties include indexing incoming mail and updating pension system data. The position requires ongoing training on Local Government Pension Scheme (LGPS) regulations. Interviews will be held online.

About the Borough
The London Borough of Sutton is located less than 30 minutes by train from Central London with excellent transport links including direct connections to London Victoria and London Bridge. Sutton offers award-winning parks and open spaces, low crime rates, affordable housing, and excellent schools. It is home to the Royal Marsden Hospital and the Institute of Cancer Research, contributing to the development of the London Cancer Hub, a world-leading life-science district specializing in cancer research and treatment. Sutton is committed to investing in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. The borough is focused on regeneration, strategic growth, and providing quality services while involving residents in key community issues.

Our Offer to You
We provide a supportive, friendly, and collaborative environment to help you grow and develop your career and skills. Your ideas and contributions are encouraged and supported by a dynamic and experienced management team. Benefits include a generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time), enhanced family leave, two volunteering days per year, flexible working schemes, learning and development opportunities, discounts at local shops and leisure centres, interest-free season ticket loans, Local Government Pension Scheme membership, bicycle loan and cycle to work schemes, electric vehicle leasing, and confidential health and wellbeing support.

Experience
Administration experience and strong verbal and written communication skills are essential. Prior experience with the Local Government Pension Scheme (LGPS) is desirable but not required as full training will be provided.

About you
You must be self-motivated, able to work independently, and capable of prioritising your workload to meet strict deadlines. You will be a team player who collaborates on complex queries with other teams when required. The ability to interpret complex legislation and explain it clearly in plain English when responding to member enquiries is essential. A commitment to continuous personal development is also required.

Qualifications
No specific qualifications are required for this role, but a positive attitude, willingness to learn, and strong communication skills are essential.