Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Evelina Private Patient team are pleased to be advertising for a Deputy Service Manager. This is a hugely exciting time to join us, with ambitious plans to develop the service we provide, ensuring the delivery of high quality, compassionate care to international and private patients. The post-holder will lead on Evelina Children’s services and belong to one of the largest and most successful private patient teams in the NHS. They will work closely with Evelina's clinical services, as well as colleagues in Evelina Women’s services, Guy’s & St Thomas’ adult services and the Royal Brompton’s private services. The role will provide outstanding opportunities for development and growth, with new private capacity potentially becoming available over the next twelve months. Main duties of the job The successful post-holder will lead on children’s private practice, covering day to day management of a diverse range of services and leading on the operational delivery of new services. They will work closely with operational, commercial and business development teams to ensure the delivery of a robust and high quality operational model. The role will directly line manage private patient pathway coordinators and is likely to take on additional line management responsibilities as the service grows. The role will be responsible for managing the day to day delivery of the service, ensuring that we report on key performance metrics, ensure the effective scheduling of activity and deliver outstanding customer service for patients, families and consultants. We are seeking an enthusiastic and compassionate Deputy Service Manager, who is ambitious and understands the demands and requirements of private patient services. You should have a desire to grow and improve the services you manage, and will be required to work closely with clinical teams on a regular basis Working for our organisation We have a set of leadership behaviours that we expect from managers, consultants and anyone in a leadership role. These behaviours were developed as a result of conversations with more than 120 of our leaders, and are linked to our Trust values. We expect our leaders to:  lead with kindness – provide a caring environment for the people I lead and value diversity  be visible and engaged – engage with the people who deliver services to women, children and families  have absolute focus – remain focused on the vision and strategy  be open and honest – model transparency about results, outcomes, progress, aims and defects  collaborate and connect – encourage and practice collaboration across the wider health system. Detailed job description and main responsibilities A key expectation of the post-holder is the application of best practices to ensure consistency of operation across all administrative support areas. To manage the admission and patients’ pathway for Private Patients at Evelina. To support the Commercial Business Development Manager and speciality Service Managers in setting up new Private Patient services. To support operational and strategic decision making with respect to private patients with general administration and by compiling and analysing activity information. To improve and coordinate customer care for private patients. To ensure that all the relevant information on the private patient treatment is appropriately recorded clinically and for translation into an accurate invoice. To ensure that the necessary financial arrangements (guarantees, deposits and approvals) are in place to ensure that the invoices for these patients are paid. To line manage and support other members of the team. Person specification Education Essential criteria Educated to degree level or equivalent knowledge, skills and experience. Experience Essential criteria Evidence of supporting successful project and / or operational performance and improvement Desirable criteria Private healthcare experience and / or experience of private services in the NHS Skills Essential criteria Use analytical and judgement skills including understanding and application of complex statistical and numerical data. Organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Somia Younis Job title Private Patients Service Manager Email address [email protected]