Location
London Region - successful applicants may be based at a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.

Hours
Full Time - standard Civil Service working hours apply

Salary
Starting salary £26,475 with opportunity for annual pay progression through a Competency Based Framework (CBF). Pay bands increase annually in line with Civil Service Pay guidance.

About the Role
Join the Probation Service and help keep the public safe while giving people the chance to turn their lives around. This varied role offers the opportunity to make a real difference, gain new skills, and build a rewarding career. As a Probation Services Officer (PSO), you will manage a caseload of medium and lower risk offenders before and after sentence. Your duties will include assessment, sentence implementation, offender management, and producing reports. You will provide case management support using service procedures and practice directions that underpin professional judgement.

Day-to-day responsibilities include assessing and managing risks, providing information to courts, and working closely with agencies throughout the justice system. You will support offenders by providing practical advice on housing, employment, or simply by listening and empathising. The role offers extensive on-the-job training and a clear career pathway within the Probation Service.

The Probation Service is committed to inclusion and diversity and offers a supportive working environment with flexible working options to enhance work-life balance. Benefits include a Civil Service pension with an employer contribution of 28.97%, annual leave, public holidays, and season ticket advance.

Experience
Experience working with people who have social or personal difficulties is desirable but not essential. The role requires empathy, patience, and resilience.

About you
You should be empathetic, patient, resilient, and organised with good writing skills to produce clear and accurate reports to tight deadlines. Personal qualities are valued over formal qualifications. You must be able to work effectively within a team and manage a challenging caseload.

Qualifications
No formal degree is required for this role. A positive attitude, willingness to learn, and commitment to the role are essential.