Location
London

Hours
Full Time

Salary
£56,276 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, high quality teaching, research, and a commitment to patient safety and experience. It is part of King’s Health Partners and works closely with King’s College London to deliver world-leading clinical research and care.

An exciting opportunity has arisen for a proactive, hardworking, enthusiastic, and motivated individual to join the Trust Quality and Compliance Team as a Quality Assurance Manager (Band 7) on a permanent basis within the Quality and Assurance Directorate.

The post holder will contribute to delivering high-quality, safe, and effective care through a portfolio of trust-wide quality and improvement workstreams. A key responsibility will be leading and supporting trust-wide acute deterioration metrics, including early warning scores and sepsis performance, involving monitoring, analysis, reporting, and collaborative improvement work with clinical and operational teams.

Additional responsibilities include supporting diabetes and other clinical quality workstreams, developing and evaluating improvement programmes aligned with Trust priorities, and working closely with stakeholders across the organisation. The role requires eagerness to learn, proactivity in skill development, and commitment to continuous improvement in personal performance and service delivery.

The Trust’s Quality and Compliance Department consists of 8 team members focused on delivering the Trust’s quality strategy and maintaining compliance with statutory duties and regulations. The team collaborates with other Quality and Assurance teams and corporate services to triangulate information and respond to quality and patient safety themes.

Experience
- Experience working in quality assurance, transformation, or quality improvement roles within a healthcare setting
- Experience delivering training to diverse teams or departments
- Experience managing projects, preferably within an NHS organisation
- Experience in report writing and presenting
- Experience of line management or direct supervision of junior staff
- Strong organisational and planning skills with flexibility to adapt to changing situations
- Proven track record producing reports, delivering presentations, and developing training sessions

About you
- Proactive, motivated, and enthusiastic with a commitment to continuous improvement
- Strong interpersonal skills with ability to network, motivate, and collaborate across professional groups
- Ability to work under pressure and negotiate on difficult or controversial issues
- Autonomous decision-making skills with sound judgement on escalation
- Excellent oral and written communication skills, including report writing and presentations
- Advanced data collection, analysis, interpretation, and presentation skills
- Excellent IT and database skills

Qualifications
- Essential: MSc level education and/or relevant professional qualification and/or equivalent experience
- Essential: Qualification or advanced training in quality improvement methodologies
- Desirable: Membership of relevant professional body or clinical background
- Desirable: Experience leading large-scale improvement or transformation projects

Knowledge and Skills
- Awareness and knowledge of the NHS, quality regulatory activity, and quality standards
- Understanding of NHS Code of Conduct and clinical governance principles
- Commitment to using comparative information to stimulate quality improvement
- Knowledge of quality improvement methodologies and their application to clinical practice
- Ability to analyse complex quantitative and qualitative data and communicate findings effectively
- Desirable: Knowledge of CQC standards and domains
- Desirable: Experience in change management, policy development, and healthcare budget management