Location
London, including Guy’s Cancer Centre, Guys Hospital, and Guy’s Cancer Centre at Queen Mary’s Hospital Sidcup with cross-site working.

Hours
Full Time - 37.5 hours per week, Monday to Friday on a rotating shift pattern between 08:00 - 18:00 including Bank Holidays and occasional Saturdays, subject to service demand.

Salary
£30,546 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing specialist and community services across south London and beyond. We are excited to offer Band 3 Patient Access Coordinator opportunities within Guy’s Cancer Centre. This role is ideal for a motivated and organised individual seeking to develop administrative experience within a busy oncology setting.

You will be a key point of contact for patients and carers, supporting the smooth delivery of cancer services by managing reception areas, booking outpatient appointments, and handling calls in a busy call-centre environment. Working closely with clinicians and multidisciplinary teams, you will ensure patients experience a safe, efficient, and supportive pathway of care.

Once fully trained, there is an opportunity to work from home one day per week, subject to service needs and manager approval. Due to high response rates, early application is advised.

Main Duties
Respond to patient queries professionally, book and manage outpatient appointments across cancer pathways, support waiting list management, liaise with clinicians to ensure timely bookings, and escalate pathway issues as needed. You will work flexibly across acute hospital sites and specialties, maintain accurate confidential data on Trust IT systems, and ensure adherence to Trust policies and patient access targets.

The role requires excellent attention to detail, strong customer service skills, and a good understanding of the 18-week RTT pathway within cancer services.

Working for Our Organisation
We pride ourselves on clinical excellence, high-quality teaching and research, and a patient-centred approach. Our values are Caring, Ambitious, and Inclusive, which guide how we work and support our staff. We are committed to equality, diversity, and flexible working to support a healthy work-life balance.

Experience
- Proven experience in an administrative role
- Experience working in a customer-focused environment, handling difficult customers and challenging situations
- Ability to work autonomously and as part of a team
- Knowledge of hospital administration and medical terminology is desirable
- Understanding of the 18-week patient pathway and NHS waiting time targets is essential

About You
- Highly organised and reliable
- Committed to delivering excellent patient-centred care in line with Trust values
- Excellent communication and organisational skills
- Proficient IT skills including Microsoft Word, Excel, and Outlook
- Understanding of confidentiality and its application in the workplace

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ Level 3 or equivalent qualification or experience
- IT package qualification/training (Word, Excel, Outlook) and customer service qualification/training are desirable