Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview This is an exciting opportunity for a Band 7 Quality Improvement and Patient Safety (QIPS) Manager to join our friendly and dynamic Medical Specialities and Specialist Ambulatory Services QIPS team. We are looking for a confident, committed and caring individual. The role supports and facilitates effective clinical governance across the Medical Specialties and Specialist Ambulatory Services Directorates working with Clinical Governance Leads and the Core Directorate Management Team. You must have excellent communication and IT skills, and have a positive and solution focused attitude. You will have knowledge and experience of clinical governance including clinical effectiveness, patient safety, complaints and quality improvement methodologies. You have a demonstrable ability to develop effective working relationships with a multidisciplinary team within and without the directorates. The successful candidate will receive a structured local induction, and will have the opportunity to access further training to develop their skills and knowledge in patient safety and governance. If successful, you will be working directly with the Senior QIPS Manager, also liaising with the Directorate Management Team, Clinical Leads and services. Main duties of the job The post holder will be responsible for co-ordinating the Quality Improvement, Clinical Governance and Patient Safety agenda within the Directorate. This covers those systems and processes for assessing, monitoring and improving services, including patient and public involvement, risk management, clinical audit, quality standards, clinical effectiveness programmes, staffing and staff involvement, education and training, and the use of information. Specifically the post-holder will provide multidisciplinary clinical and nonclinical staff with the support to implement effectively the principles and practice of quality improvement, clinical governance and patient safety across the Directorate, within a framework that uses information to guide reflection, leading to action and outcomes monitoring. The post-holder will work closely with the directorate management team to deliver directorate approved work programmes. The post holder will also work closely with the central QIPS team to deliver Trust approved work programmes. The post-holder will undertake these functions under the line management of the Directorate Senior QIPS Manager. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We are one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation. Detailed job description and main responsibilities Main responsibilities: To co-ordinate the implementation of a Directorate quality improvement and patient safety programme linked to the directorate’s quality priorities. With the Directorate Management Team, to assemble and analyse quantitative and qualitative information in ways that help directorate staff reflect on their service and practice. To work with departments, clinical and non-clinical teams to implement action plans and improvements To co-ordinate a rolling programme of quality improvement and patient safety, and review of information based on local Directorate and Trust priorities in the light of the National Service Frameworks, National Confidential Enquiries, National Institute of Health and Clinical Excellence guidance (NICE). To compile Directorate reports in conjunction with the directorate Senior QIPS Manager and Trust’s Senior QIPS Manager, and to present reports/presentations on directorate progress on a regular basis and as required to Trust committees. To undertake training and education programmes on quality improvement and patient safety for all staff within the Directorate in accordance with the overall Trust programme. To co-ordinate and support the chair of Directorate and department level quality improvement and patient safety meetings and maintain and develop internal and external networks. To co-ordinate responsibility for risk management across the Directorate. To ensure the implementation of the Trust Incident reporting system within the Directorate, providing investigative support where appropriate. To work alongside clinical audit leads within specialties and to develop and implement an audit programme that supports the needs of quality improvement and patient safety, including NICE Quality Standards, local quality standards/indicators, CQC and the NHS Litigation Authority’s Risk Management Standards. To proactively liaise with the Trust PALS manager, Patient Experience team and Patient Information team, identifying mechanisms for effective patient and public involvement in service monitoring and development. To co-ordinate management of the complaints process in the Directorate. To support the implementation of PSIRF within the Directorate and the those services for which the post-holder will be responsible. Person specification Education Essential criteria Degree level of education and/or relevant professional qualification Desirable criteria A clinical background Previous experience Essential criteria Experience of working in a clinical governance, patient safety or quality improvement related area within a Healthcare setting Desirable criteria Experience of working in the NHS. Experience of managing complaints, inquests and claims Experience of using Datix Skills/Knowledge/Ability Essential criteria Thorough understanding of risk, investigation and mitigation in the context of clinical governance Thorough understanding of the principles and practice of quality improvement, clinical governance, audit systems, and incident management, required outputs and their use to improve clinical practice. Excellent oral and written communication skills Data analysis and interpretation skills Advanced IT skills in common software packages including Word, and Excel Numerate Desirable criteria Understanding and interpretation of complex information e.g. statistics Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Andrew Brown Job title Senior QIPS Manager Email address [email protected] Telephone number 07926068173