Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Job summary: To work alongside the quality & safety leads in the directorates and the Trust Head of Quality & Safety to play a major role in the continuous development of Heart, Lung and Critical Care (HLCC) clinical group. Actively promote and ensure good safety practices, and an open, just and fair culture across the organisation. Lead on the continuing development of a proactive safety culture and practice throughout the HLCC and deliver integration projects for the clinical guidelines. Manage the further development of effective data collation and informatics to ensure that the clinical group has a consistent approach. at service level, directorate level and that the Trust is aware of all the risks and has processes in place to manage them effectively. Trust as a member of the Quality & Safety team and as a potential member of a range of Trust quality/process improvement project groups such as amalgamation of clinical guidelines and other safety workstreams. Main duties of the job Patient/customer care (both direct and indirect)  Be responsible for driving the integration projects required for leading improvements that impact on patient care. Educational Responsibilities  Deliver and participate in a programme of quality and safety education and training at request and based on training needs analysis, including induction, clinical governance half days and appropriate Trust-wide initiatives as required.  Remain professionally updated in all aspects of quality and safety management. Policy development  Ensure that all risk management and safety related policies and procedures across HLCC are aligned, robust and current and reflect national risk, governance and patient safety initiatives, legislation and healthcare priorities.  Be responsible for ensuring new national guidance and policy relating to quality and safety is effectively built into local polices in a timely way. Support and when required lead the implementation of changes in policy across the clinical group. Audit when required.  Contribute to the risk register of the HLCC clinical group regarding ongoing projects. Working for our organisation Organisational Values: Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will:  Put patients first  Take pride in what they do  Respect others  Strive to be the best  Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. Detailed job description and main responsibilities Main tasks & responsibilities: Patient/customer care (both direct and indirect)  Be responsible for driving the integration projects required for leading improvements that impact on patient care.  Promote and develop an open, just and fair culture where staff report adverse incidents, and patients make complaints in a timely manner.  Work in conjunction with the Quality & Safety team and Central GSTT team to support patient safety incident investigations when required. Participate in communicating with affected patients and staff as appropriate.  To monitor and keep accurate records of any action plans that may impact on patient care.  Play a key role in the assessment and information cascade of patient resolution (complaints) learning relevant to the directorates and develop action plans with relevant staff and ensuring timely submission of responses and information for governance purposes and the resolution co-ordinator.  Support development of patient engagement in quality projects and involving patients in developing improvements wherever possible. Educational Responsibilities  Deliver and participate in a programme of quality and safety education and training at request and based on training needs analysis, including induction, clinical governance half days and appropriate Trust-wide initiatives as required.  Remain professionally updated in all aspects of quality and safety management.  Provide training and education within the clinical group regarding quality and safety improvements, including basic quality improvement methodology.  Promote and facilitate good practice in clinical audit in-line with the clinical audit strategy and national best practice.  Advise and support clinical staff in audit methodology and ensure accurate data collection, recording and analysis. Policy development  Ensure that all risk management and safety related policies and procedures across HLCC are aligned, robust and current and reflect national risk, governance and patient safety initiatives, legislation and healthcare priorities.  Be responsible for ensuring new national guidance and policy relating to quality and safety is effectively built into local polices in a timely way. Support and when required lead the implementation of changes in policy across the clinical group. Audit when required.  Contribute to the risk register of the HLCC clinical group regarding ongoing projects.  To assist in the development of a guideline and audit programme and track and develop the yearly audit plans in conjunction with the service leads and wider safety and quality teams to meet the safety and quality agenda Service development  Act as a key change agent, work in the team to bring together the governance, safety and quality agenda across the HLCC clinical group.  In line with the national guidance, drive and facilitate quality improvement activity across the clinical group  Identify and monitor those action plans relating to the safety and quality workstreams relevant to the clinical group.  Produce data for the Head of Patient Safety and Quality and the central quality teams as needed.  Participate in safety walk rounds and record issues identified. Facilitate reporting within the directorate and to HLCC.  Develop and maintain a database of actions from ongoing projects clinical audit, complaints etc and provide regular updates on stage of implementation etc within the clinical group and to the Trust.  Facilitate and development of the group annual audit plan.  Actively support audit data collection processes, finding and delivering solutions to blockages.  Work with the wider Quality and Safety team to deliver effective actions in response to outcomes monitoring on the specific projects  Represent the Trust at external events, conferences  Ensure all services implement sound safety practices, where possible reducing risk and improving services People management  Manage and take responsibility for the professional development of the patient resolution team.  Undertake appraisals Communication  Be able to discuss sensitive and contentious information with staff from all levels of seniority within the Trust using negotiating and empathetic skills when required.  Ensure all team members have a real voice in the development of quality and safety for patients and staff.  Attend and play a major role as a representative of the clinical group and team.  To participate in relevant directorate and trust meetings and ensure the 2-way communication and dissemination of relevant information and feedback to and from staff within the directorate regarding the ongoing projects. Present data/information in written format and verbally as required. Facilitate action as a result of meetings. Resource management  Responsible for budget as allocated  Abide by the NHS code of conduct for managers, the Trust’s core behaviours for staff and managers and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies. Information management  Take an analytical approach on information received and act on findings  Develop local reports, e.g.  Quarterly clinical group safety projects reports – clinical guidelines, complaints, KPIs, local QI initiatives, walk rounds, integration projects, audits completed with actions.  Clinical group audit reports  Others as required  Follow up actions from reports  Lead on engaging clinicians with the directorate quality and safety leads to discuss issues arising from reports  Bring clinical group issues/feedback to the attention of the Head of Patient Quality and Safety  Prepare monthly reports for complaints and support the patient resolution coordinator in monthly directorate meetings and monitoring of complaints action plan.  Ensure relevant information from Trust wide audits are reported within the clinical group and relevant action plans developed and delivered e.g. clinical records audit, consent audit, neurological injury audit, cardiac arrest audit.  Seek out relevant NICE guidance and other relevant guidance e.g. Royal Colleges, professional societies and work actively with clinical groups within the directorate in the review, implementation and audit of compliance with NICE guidance. Attend and support clinical group meetings and reporting to CESOC. Further sections  To ensure all team members have a real voice in the development of the quality and safety service to patients/customers  To maximise the potential of all team members  To ensure that all team members have a meaningful appraisal/personal development plan that includes feedback to the individual from a selection of internal customers and team members  To provide a safe and attractive working environment for team members within available resources  To attend and play a major role in corporate groups as a representative of the directorate and team  To represent the Trust at regional and national conferences and on working groups as appropriate  To abide by the NHS code of conduct for managers, the Trust’s core behaviours for staff and managers and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies. Person specification Experience Essential criteria Admin or nursing experience with managerial role Desirable criteria Admin/ Nursing role education Essential criteria Degree in nursing and/or administration Desirable criteria masters relevant to the post skills Essential criteria Have essential knowledge on how to integrate policy project within the clinical group Desirable criteria Have knowledge on the document storage system within the clinical group Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Jannah Valencia Job title Quality& Clinical Effectiveness Lead Email address [email protected]