Location
London - The Hoxton, Shoreditch

Hours
Not specified

Salary
Negotiable

About the Role
We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch. You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

What you'll do:
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Handle in-house guests’ requests, recording all feedback as per our standard operating procedures. Be responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures. Complete night reception tasks correctly and accurately in line with our standard operating procedures. Quote all guests the correct rate as per the selling strategy and website. Answer all telephone calls as quickly and efficiently as possible. Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Keep the Reception desk clean, tidy and presentable at all times. You will be a member of the hotel’s crisis and fire teams.

Experience
Previous hotel or similar experience is beneficial but not essential. We value eagerness to learn and a positive attitude above all.

About you
You enjoy being helpful to others and remain calm under pressure. Confidence and the ability to work independently, especially during night shifts, are key. You have a passion for hospitality and creating memorable experiences for guests and colleagues. You are a team player who leaves egos at the door and embraces doing things differently. You want to be part of a supportive team that works hard and has fun along the way.

Qualifications
No formal qualifications are required. A positive attitude, willingness to learn, and a passion for hospitality are what matter most.