Location
London - The Hoxton, Shoreditch

Hours
Not specified

Salary
Negotiable

About the Role
We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch. You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

What you'll do:
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensure all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams.

Experience
Previous hotel or similar experience is advantageous but not essential. Eagerness to learn is highly valued as full training will be provided.

About you
It's all about attitude for us. You enjoy being helpful to others and remain calm under pressure. Confidence and the ability to work independently are key, especially during night shifts when the team is smaller. You want to be part of a team that works hard, supports each other and has fun along the way. You are passionate about hospitality and creating memorable experiences for guests and colleagues alike. You are open to doing things differently and trying new approaches. You leave your ego at the door and focus on getting things done.

Qualifications
No formal qualifications are required. A positive attitude, willingness to learn, and a passion for hospitality are the most important qualities.