Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
Join ACCOR as a Receptionist Supervisor and become part of our TRIBE community, redefining hospitality for a new generation of travellers. Our TRIBE hotel concept launched in summer 2022, offering a modern, vibrant, and functional environment where mainstream style meets bold bespoke design. You will play a key role in creating seamless and unforgettable guest experiences by maintaining a positive and friendly attitude, managing guest arrival and departure processes, and supervising the front desk team to ensure all standard operating procedures are followed.

Your responsibilities will include training and coaching the front desk team, handling guest requests and feedback, ensuring accurate billing and rate quoting, answering telephone calls efficiently, recognising Accor All members and updating their accounts, reporting and following up on maintenance issues, and maintaining the integrity and presentation of public and back of house areas. You will collaborate closely with all hotel teams and outsourced partners to maximise guest satisfaction and take responsibility in the absence of the Guest Service Manager or Assistant Front Office Manager. Additionally, you will be a member of the hotel's crisis and fire teams, ensuring safety and preparedness at all times.

Experience
Prior experience in a similar receptionist or supervisory role is essential. Experience with Micros Fidelio Opera is required.

About you
You have a positive attitude and enjoy being helpful to others, making guests and colleagues feel confident and welcome. You are passionate about hospitality in all its forms and strive to leave a memorable impact on everyone you interact with. You are a natural leader with a hands-on management style who builds a close-knit, supportive team. You are adaptable, open to trying new approaches, and able to maintain a sense of humour even in challenging situations. You work well in a collaborative environment where egos are left at the door and teamwork is valued.

Qualifications
While specific qualifications are not detailed, being a courageous entrepreneur who is authentic, enthusiastic, and willing to explore and experiment is highly valued. A genuine passion for hospitality and guest service excellence is essential.