Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Registration Authority Agent Monday to Friday 08:00-16:00 An exciting opportunity has become available to join the Information Governance and Management team. The Health Records Department provides Smartcard and Registration services to clinicians, managers and staff on behalf of Guy’s and St Thomas’ NHS Foundation Trust This is a varied and challenging role in a complex and dynamic environment. The ideal candidate will have previous NHS experience, ideally within a health records or information governance environment. The candidate MUST have excellent verbal and written communication skills and be a good team player. To succeed in this role; you will need to have excellent communication skills and the ability to develop working relationships with both clinical and non-clinical staff at all levels. If you are a self-motivated, pro-active individual who has strong time management, leadership and communication skills please apply! Closing Date: Friday 21st February at midnight. Assessments and Interviews will be held on Monday 3rd March 2025 For further details / informal visits contact: Deputy RA Manager, Arnolds Udris - [email protected] Main duties of the job Ensure all users are registered for smartcards for access to NHS Spine applications. Assist the Deputy RA Manager and RA Manager with coordinating the planning and delivery of the Registration Authority service. Ensure users have only one NHS CRS Smartcard issued to them showing their User’s Unique Identifier (UUID) and photograph, and that users are aware of their responsibilities relating to Information Governance and Smartcard use. Ensure that access profiles specified by sponsors use the method identified by the organisation. Enable locum, agency, and bank staff access to NHS CRS compliant applications in line with agreed NHS processes. Adhere to the Trust policy and ensure that all RA forms and associated information are maintained and securely stored according to national policy. Report incidents of misuse, anomalies, or problems to the Access to Information Manage and initiate local Risk Management procedures. Working for our organisation Guy’s & St Thomas' (GSTT) is one of the largest hospital trusts in the country. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. Royal Brompton and Harefield hospitals became part of Guy’s and St Thomas’ in February 2021, bringing together world-leading expertise and research in heart and lung disease. Detailed job description and main responsibilities Have a detailed understanding of the Role Based Access Control (RBAC) model to provide guidance and assistance to sponsors in the selection and modification of role profiles, as there is more than a straightforward range of options available. Please see Job Description for full list of duties / responsibilities. Person specification Qualifications/ Education Essential criteria Educated to Diploma level or equivalent experience/ training Customer Service qualification or experience Desirable criteria Qualification in IT or IT Systems Experience Essential criteria Excellent IT skills, including keyboard skills and experience of Microsoft Office packages and bespoke databases. Experience of using IT equipment and software including MS Word and Excel Skills/Knowledge/ Ability Essential criteria Excellent interpersonal skills and the ability to communicate over the telephone with a wide range of individuals including staff and patients. Ability to develop good working relationships within a multidisciplinary team and with staff at all levels Ability to work to tight deadlines and meet targets. Able to act independently and show initiative (within guidelines) within a changing environment. Excellent standard of administration and record keeping. Good knowledge of The Data Protection Act 2018, General Data Protection Regulations and Confidentiality: NHS Code of Practice Desirable criteria Good knowledge of Records Management Code of Practice for Health and Social Care 2021 Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Arnolds Udris Job title Deputy RA Manager Email address [email protected]