Location
London

Hours
Monday to Friday with availability required to cover weekends when needed

Salary
£14.80 per hour

About the Role
Join Accor, a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. As a Reservations Coordinator, you will play a key role in managing guest bookings, maximising occupancy, and delivering a seamless pre-arrival experience. This position is ideal for someone with hospitality experience who thrives in a fast-paced environment and has a passion for exceptional guest service. You will manage all hotel reservations via phone, email, and online channels, ensuring accuracy in the PMS system, responding promptly and professionally to guest enquiries, and assisting with room availability, rates, and special requests. You will work closely with the Front Office and Sales teams to support occupancy and operational needs while maintaining up-to-date knowledge of hotel products, promotions, and policies. By joining Accor, you become a Heartist®, part of a caring and supportive team where you can grow, discover new opportunities, and enjoy exclusive benefits including employee discounts, training, and development worldwide.

Experience
Minimum 2 years' experience in hospitality

About you
Strong communication skills, both written and verbal
Excellent attention to detail and organisational skills
Customer service mindset with a positive attitude
Ability to work effectively in a fast-paced environment

Qualifications
Experience using Opera Cloud (PMS) is desirable but not essential