Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Savoy is one of the world's most iconic hotels, renowned for outstanding service excellence since 1889. As Reservations Manager, you will work closely with the Director of Reservations to maximise revenue through effective selling of rooms and suites, while ensuring seamless communication across teams and maintaining high attention to detail. You will oversee the day-to-day operations of the reservations team, drive a high-performance culture by setting clear expectations, empowering your team, and holding them accountable. Your responsibilities include ensuring timely and efficient handling of all enquiries, driving innovation and continuous improvement within the department, and leading training and development initiatives to uphold LQA, Forbes, and Savoy standards. You will liaise closely with Front Office, Sales, and Events teams to guarantee a flawless guest experience, proactively review and implement processes, prepare pre-arrival reports, coordinate team shifts for adequate coverage, and manage the team’s performance on upselling targets.

Company Overview
The Savoy blends rich history with innovation, having hosted royalty, world leaders, and legends of stage and screen. We pride ourselves on creating special memories for guests through five-star luxury hospitality. Our award-winning, colleague-centric culture differentiates us in the luxury hospitality marketplace. We offer competitive salaries, benefits, and outstanding global career development opportunities within Fairmont.

Benefits
Competitive salary, pension, and life assurance
31–33 days of holiday including public holidays
Cashback for wellbeing/healthcare expenses and Perkbox
Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (including friends & family rates)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room, and wellness room
Laundry services for colleagues
Gym access, cycle-to-work scheme, and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes, optician reimbursements, and local discounts for food & beverage and retail

Experience
3 to 5 years in a supervisory or leadership role within Reservations or Rooms Division Operations
Proven track record in developing others effectively
Previous experience working with LQA and Forbes standards
Experience with Opera Cloud system

About you
Highly organised, goal-oriented, and results-driven
Excellent interpersonal and communication skills
Ability to drive a high-performance culture and empower teams
Flexible and willing to multi-skill to meet guest and colleague needs

Qualifications
Relevant experience in reservations management preferred
Strong leadership and training capabilities
Commitment to maintaining high standards in line with luxury hospitality benchmarks