Location
City of London, Barbican Estate Office, Lauderdale Place

Hours
Full Time - 35 hours per week, Monday to Friday, 9:15am – 5:00pm

Salary
£45,650 - £50,860 per annum inclusive of London Weighting

About the Role
The City of London Corporation’s Housing Division is committed to putting residents at the heart of the services we deliver. We want to make it easier for residents to have their voice heard, ensure their experiences shape our services, and turn feedback into meaningful improvements. Our Resident Involvement Strategy sets out an ambitious approach to creating more inclusive and accessible opportunities for residents to influence housing services and decision-making.

We’re looking for an enthusiastic and experienced Resident Involvement Officer to help us deliver this ambition. Working closely with colleagues across Housing, you’ll develop and deliver engaging opportunities for residents to have their say, from community meetings and events to online engagement and consultation exercises. You’ll build positive relationships with residents and community groups, ensuring that a diverse range of voices – including those who may be harder to reach – are heard.

You’ll also act as an adviser and facilitator to colleagues, helping embed a strong culture of resident involvement across the Housing Division.

The role offers hybrid working with an expectation to attend the workplace three days per week. Some attendance at resident meetings and events outside normal working hours is required, with time off in lieu provided.

This post is exempt from the Rehabilitation of Offenders Act and requires a Standard Disclosure & Barring Service check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Experience
Experience in customer, community or resident engagement, ideally within a housing or public service environment.

About you
- A confident communicator and facilitator who can build trust with a wide range of people.
- Skilled at working with vulnerable, under-represented or harder-to-reach communities.
- Highly organised, proactive and able to manage multiple activities and priorities.
- Comfortable dealing with challenging situations, resolving issues and negotiating positive outcomes.
- Able to analyse information, make sound decisions and identify opportunities to improve customer experience.
- Collaborative and adaptable, with the resilience to work effectively in a changing environment.
- Knowledgeable about social housing regulation and the role of the Housing Ombudsman, with an understanding of the issues and barriers faced by social housing residents.

Qualifications
A relevant professional qualification, such as CIH, would be desirable, or you should be willing to work towards one.