Location
London Borough of Hackney, London, United Kingdom

Hours
Full Time - 36 hours per week

Salary
£42,912 - £44,235 (Grade SO2)

About the Role
Hackney Council is one of the most dynamic and progressive local authorities in the UK, serving a resilient, vibrant, and creative borough with strong, diverse communities and shared values. Good resident engagement and participation is a top priority for Housing Services. We have recently remodelled our resident participation service to align with our aspirations and are seeking enthusiastic and dedicated professionals to join our new team.

As a Resident Participation and Inclusion Officer, you will play a lead role in supporting Hackney’s involved residents, including tenant and resident associations (TRAs), estate-based gardening groups, and specialist forums. You will ensure effective governance and financial management of registered groups, develop online information and guidance, and promote the development of new groups.

The ideal candidate will have a passion for promoting inclusion within Hackney’s diverse communities and be committed to resident empowerment. You will bring experience working with residents to promote participation and engagement, preferably in a housing environment, with a good understanding of resident participation principles and community governance. Excellent communication and partnership working skills are essential.

You will demonstrate a ‘can-do’ attitude, drive service improvements and innovation, and have experience working cross-departmentally and/or with community networks.

Hackney Council values its staff as its most outstanding asset, dedicated to serving residents and committed to organisational goals. We are working towards a vision of being a place for everyone, fostering belonging through active inclusion, kindness, open dialogue, proactive collaboration, accountability, unity, diversity, and anti-racist behaviour.

We operate a fair and open anonymous selection process and encourage applicants to showcase their unique knowledge and skills in their own voice. The closing date for applications is 06 October 2026 (22:59) with interviews and assessments scheduled for the week commencing 19 October 2026.

Experience
Proven experience working with residents to promote participation and engagement, preferably within a housing environment. Demonstrated understanding of resident participation principles and good community governance practices. Experience working collaboratively across departments and with community networks.

About you
A passionate advocate for inclusion and resident empowerment. Excellent communication and partnership working skills. A proactive, ‘can-do’ attitude with the ability to drive service improvements and innovation. Commitment to the Council’s values of Purpose and Respect, Ownership, Unity, and Diversity.

Qualifications
No specific qualifications are stated; however, candidates should demonstrate relevant experience and a commitment to the role’s responsibilities and values.