Location
London

Hours
Full Time - hours to be discussed

Salary
Negotiable

About the Role
The Savoy is one of the world's most iconic hotels, renowned for its outstanding service excellence since opening in 1889. As Restaurant Manager within the Gallery all-day dining outlet, you will assist the Restaurant General Manager and lead a dedicated front-of-house team to deliver exceptional, memorable dining experiences. This hands-on leadership role involves overseeing daily operations, working closely with the kitchen, and supporting Assistant Managers and Supervisors to drive performance, engagement, and consistency. You will be accountable for ensuring seamless service delivery, upholding 5-star service standards, managing financial performance, and fostering strong interdepartmental relationships. Your leadership will be key to maintaining the highest standards of quality, guest satisfaction, and operational excellence in line with Fairmont and Savoy brand values.

Key Responsibilities
- Lead and direct all front-of-house operations within the Gallery
- Drive a culture of 5-star service excellence to exceed guest expectations
- Manage, coach, and develop a leadership team of 2 Assistant Managers and 2 Supervisors
- Monitor costs, drive revenue, and achieve departmental financial targets
- Implement and maintain Fairmont/Savoy service standards and SOPs
- Handle guest satisfaction and resolve complaints professionally
- Build strong relationships across departments for smooth operations
- Support strategic direction aligned with F&B objectives
- Oversee daily briefings and lead by example on the floor
- Ensure compliance with food hygiene, health & safety, and company policies
- Support budgeting, forecasting, and cost control initiatives
- Maintain clear communication within the team and across the hotel

About ACCOR and The Savoy
The Savoy blends rich history with innovation, hosting royalty, world leaders, and legends of stage and screen. We pride ourselves on creating special memories through five-star luxury hospitality and an award-winning, colleague-centric culture. ACCOR offers competitive salaries, benefits, and outstanding global career development opportunities within the Fairmont brand.

Experience
- Proven experience as a Restaurant Manager or similar leadership role in a luxury or high-volume environment
- Strong understanding of 5-star service standards and guest expectations
- Demonstrated leadership skills managing and developing structured teams
- Excellent communication and interpersonal skills to inspire and motivate
- Strong organisational skills with ability to multitask and perform under pressure
- Commercial awareness with understanding of financial drivers in a restaurant setting

About you
- Charismatic and confident leader with strong presence on the floor
- Hands-on, proactive, and solutions-focused approach
- Passionate about delivering exceptional guest experiences
- Strong attention to detail and commitment to excellence
- Collaborative team player with a positive and professional attitude
- Commercially aware with a drive for results

Qualifications
- Desirable: Strong food & beverage knowledge including current trends
- Desirable: Wine knowledge (WSET or equivalent advantageous)
- Experience with POS systems and restaurant booking platforms advantageous
- Experience managing large teams in a dynamic environment preferred

Additional Information
Flexibility and multi-skilling are valued; you may be asked to perform different tasks to meet guest and colleague needs.

Benefits
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days holiday including public holidays
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room, and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursement of £100
- Local discounts for F&B and retail