Location
City, London

Hours
Full Time (hours not specified)

Salary
£32,000 - £35,000 per annum

Benefits
28 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? If so, this role is for you. At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are seeking a Retail Supervisor who inspires their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we welcome individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive. We also guarantee a good work-life balance because we believe people excel when given space to take care of themselves.

In this role, you will lead, inspire, collaborate and support your team to deliver consistently exceptional standards. You will build positive, credible and collaborative relationships with clients and key stakeholders. You will develop your team through mentoring, training, recognition, and empowerment. You will create a culture of excellence by pushing the boundaries of brilliance through caring service, obsessive food standards and innovation. You will also achieve critical business KPIs including Health and Safety, Sustainability, Financial and Governance targets.

Join us and be part of the food revolution, creating beautiful spaces, exciting menus and friendly teams so every customer can have the hospitality experience they deserve.

Experience
Proven experience in managing, training and supporting a team to maximise commercial opportunities.
Experience in delivering a great customer experience and leading by example.
Experience commensurate with the role.

About you
You thrive on getting the best out of people and motivating your team.
You are passionate and skilled in creating effective marketing and engagement plans.
You demonstrate a genuine passion for food and service, with a strong eye for detail in service standards, innovation and merchandising.
You provide a professional catering service, ensuring company standards are maintained and client expectations are met.
You have an analytical approach to problem solving.

Qualifications
Relevant qualifications or experience aligned with the role are desirable but not explicitly stated.
We welcome motivated individuals hungry to learn and develop their potential.