Location
London

Hours
Full Time

Salary
Negotiable

About the Role
We are looking for an experienced, hands-on Rooms Division Manager to lead our Reception and Housekeeping teams at Novotel London Blackfriars. In this key leadership role, you will oversee the day-to-day operations of both departments, ensuring exceptional guest service, high standards of cleanliness, and the smooth, efficient running of the hotel.

Your responsibilities will include ensuring high standards of guest services and achieving departmental targets, managing and motivating teams to improve sales and quality, and embodying the hotel's image through a warm and friendly presence. You will lead Accor projects and identity features within the department, develop close relationships with guests, and be frequently present in the lobby and reception areas.

Operational duties include supervising department organisation and operations, initiating and coordinating new projects, and maintaining effective communication within the team and across departments. You will also prepare marketing and commercial action plans, optimise occupancy rates, monitor service standards through guest feedback and quality audits, and keep abreast of competitor activity.

Management responsibilities involve drawing up and managing the annual departmental budget, implementing room pricing policies to optimise REVPAR, managing headcount in line with activity levels and budget, analysing financial results, and taking corrective actions as needed.

Novotel London Blackfriars supports your growth and learning every day, encouraging you to bring purpose to your work and explore limitless possibilities within the company. Join us to do what you love, care for the world, and challenge the status quo.

Experience
Minimum 1-2 years in a similar Front Office management role within hospitality.
Strong working knowledge of Opera Cloud.
Proven ability to multitask and make effective decisions in a fast-paced environment.

About you
Excellent communication skills.
Strong leadership qualities with the ability to motivate and develop teams.
A strategic and operational mindset with a passion for hospitality.

Qualifications
Full working rights in the UK are required.
Relevant hospitality management experience preferred.