Location
Samsonite Store, 251a Tottenham Court Road, London, W1T 7QN

Hours
16 hours per week

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will provide exceptional customer service by projecting a positive image of the company at all times to maximise sales. You will assist in maintaining a tidy and well-presented store, upholding high standards in all areas.

Your key responsibilities include offering professional advice and demonstrations of Samsonite products to ensure a friendly shopping experience, introducing selling benefits and product features, and maximising sales through detailed product knowledge and add-on sales. You will be knowledgeable about store layout, products, and stock availability, handling customer enquiries, complaints, and phone queries tactfully and in line with company policy.

Additional duties include processing transactions efficiently and professionally, maintaining awareness of sales promotions, incentives, and product brochures, and being aware of sales figures, targets, and commission. You will assist with stock management by processing deliveries, maintaining stockrooms, supporting merchandising and internal displays, and participating in stock counts as directed.

Security vigilance is essential to ensure company procedures are followed regarding stock and monies. You will maintain high housekeeping standards within the branch, ensuring daily cleaning and care of fixtures, fittings, and stock.

Operational and administrative duties include handling telephone enquiries politely and efficiently, communicating customer enquiries/orders to Head Office, opening and closing the store according to procedures, and carrying out stock and personnel administration as directed.

Attendance expectations include reporting 10 minutes before shift start, timely communication of absences or lateness directly to management, making up any lost business time, and attending training courses punctually. You will maintain a well-groomed, neat, and tidy appearance in line with the company dress policy.

Health and safety responsibilities include acting upon and reporting any accidents or potential dangers, and being knowledgeable of the Health and Safety Manual and fire safety procedures within the store.

You may be required to perform duties of a similar nature as directed by management.

Experience
Previous experience in retail is required. Ability to work under pressure and meet targets is essential.

About you
You are a team player and motivator with good brand sensibility and a strong command of English. You are flexible and able to stand constantly, bend, and frequently lift luggage up to 15 kilos. You are computer literate and able to work effectively in a fast-paced retail environment.

Qualifications
No formal qualifications are specified, but relevant retail experience and skills are necessary to succeed in this role.