Location
Samsonite Store, Unit 36, St Pancras International Station, London, N1C 4QP

Hours
Part Time - 22 hours per week

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will represent a globally recognized brand known for innovation, durability, and style in travel solutions. Your primary responsibility is to deliver exceptional customer service, drive sales, and embody Samsonite’s brand values in every customer interaction. Key accountabilities include:
- Identifying customer travel needs and recommending suitable Samsonite products
- Providing accurate information about product features, warranties, and after-sales services
- Applying the Smiles Selling Standards and following Samsonite’s customer engagement process
- Building customer loyalty and encouraging repeat purchases through personalized service
- Delivering inspiring service that reflects Samsonite’s commitment to excellence
- Staying informed of store communications, brand updates, budgets, targets, and KPIs
- Sharing insights and feedback to contribute to retail success
- Ensuring accurate pricing, premium product presentation, and following stock control procedures
- Minimizing losses and supporting shrinkage goals
- Adhering to operational policies including cash handling and health & safety
- Completing required paperwork accurately and maintaining store cleanliness aligned with brand image
- Supporting environmental policies in line with Green Mark
- Maintaining visual merchandising and window displays to global standards
- Staying informed about current promotions and marketing campaigns
- Communicating clearly and courteously with customers and team members
- Acting as a brand ambassador and following Samsonite’s dress code and grooming standards
Reports directly to the Store Manager.

Experience
Previous retail experience, preferably in premium or travel goods, is desirable.

About you
Ability to stand, bend, lift up to 15kg, and use ladders.
Computer literate.
Ability to work under pressure.
Sales-oriented mindset.
Passion for travel and brand sensibility.
Flexibility and adaptability.

Qualifications
No formal qualifications specified, but relevant retail experience and a customer-focused attitude are important.