Location
Croydon

Hours
Full Time with option for compressed hours working. Part-time working considered with a minimum of 32 hours per week.

Salary
£46,062 - £49,287 (National) or £50,182 - £53,695 (London). New entrants start at the minimum of the pay range.

About the Role
Migration & Borders Digital delivers secure, integrated digital services supporting the transformation of migration and border services. As a Senior Business Analyst, you will lead and coordinate complex technical business analysis across high-profile services, working closely with policy colleagues, operational users, architects, and delivery teams. You will translate business and user needs into clear requirements that enable effective delivery in agile environments.

You will apply strong systems thinking and a solid understanding of end-to-end data flows to help teams navigate complexity and deliver practical outcomes. The role involves working at a detailed technical level, translating complex requirements into well-defined backlog items and enabling development teams through clear, actionable analysis.

Key areas of expertise include technical business analysis across integrated systems and data flows, APIs and data-level analysis including JSON/XML message formats, and experience in biometrics, identity, immigration, border, or security-related services.

You will build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions. You will also help shape future business models and contribute to business architecture strategy. As an active member of the Business Analysis community, you will share best practices and mentor others to support professional growth and capability development.

Where business needs allow, this role may be suitable for a combination of office and home-based working, with a minimum of 60% office presence expected.

Experience
- Leading small to medium projects and contributing to larger programmes by owning key requirements.
- Investigating operational and business needs and recommending service improvements.
- Eliciting, analysing, and validating business requirements and user needs.
- Collaborating within multidisciplinary teams to embed the Business Analysis role and value.
- Planning and leading large areas of Business Analysis delivery.
- Creating acceptance criteria, often utilising Behavioural Driven Development.
- Modelling processes and procedures using established techniques.
- Producing periodic performance measures to inform stakeholders.

About you
- Strong relationship-building skills with both technical and non-technical stakeholders.
- Proven communication and analytical skills to achieve team objectives.
- Ability to constructively challenge, negotiate, and persuade stakeholders.
- Team player who contributes ideas and advocates for the team.
- Adaptable in shifting and uncertain environments.
- Effective communicator using appropriate methods for different scenarios and audiences.

Qualifications
- Demonstrable skills aligned with the Home Office Government Digital and Data Profession Career Framework and SFIA Level 3 capabilities in Consultancy, Business Situation Analysis, Business Modelling, Requirements Definition and Management, Feasibility Assessment, and Stakeholder Relationship Management.
- Ability to meet nationality requirements and obtain Security Check (SC) clearance.
- Experience working with APIs and data formats such as JSON and XML is highly desirable.