Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The position is part of a dynamic team delivering an effective service supporting the Deputy Chief Executive Office. The Senior Business Manager is a key post within the DCEO team working with the Centre for Innovation, Transformation and Improvement (CITI) team. The successful candidate will be responsible for the business management processes and business support required to deliver the day to day and strategic business of the Directorate. The main purpose of this post is to provide direct business management support within CITI to ensure work is coordinated and actioned in a timely manner. The post holder will support the DCEO to be effective in undertaking work that is assigned to the team. The post holder will be responsible for ensuring that CITI’s business processes are appropriately aligned with the DCEO whilst keeping up to date with local policies and procedures. The post holder will have a lead role in the administration of recruitment requests within the CITI team and business support. The post holder will also provide effective management of the DCEO office undertaking any other duties that may become necessary for the effective running. Main duties of the job The postholder will be responsible for planning their own workload to ensure that all deadlines are met to support the needs of the service. The post holder will work closely with colleagues across the DCEO portfolio and across Centre for Innovation, Transformation and Improvement (CITI) to ensure all teams within CITI are supported at a Senior Business Management level. The Senior Business Manager will streamline business processes to provide the firm foundation which enables the various projects to be appropriately supported. The key functions of the team overall will include providing administration support for the team, robust HR and procurement advice and support, preparation of budget reports, resource management, quality management, and administration management of events. Working for our organisation The Deputy Chief Executive has a wide portfolio of programmes and deliverables including the development, implementation, delivery and monitoring of Trust wide programmes. This includes the Trust Operating Model and the recent merger with The Royal Brompton and Harefield NHS Trust, Innovation, Improvement and Commercial work streams, Trust Major Programmes and initiatives, as well as corporate responsibilities expected of the Deputy Chief Executive in supporting the operations and strategic ambitions of the Trust. CITI at Guy’s and St Thomas’ was newly founded in 2021 under the Deputy Chief Executive (DCE). The DCE is the Executive Director responsible for leading and implementing the Trust’s strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care, research and education at scale. CITI co-locates multi-faceted teams to provide the focal point for clinical innovators and services seeking to translate ideas or early stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical customers for the benefit of patients. Detailed job description and main responsibilities Providing support to the Director of CITI, problem solving and troubleshooting according to need to ensure the Director can be effective in the full range of duties Responsible for prioritising diaries and time commitments, ensuring the senior leadership team is briefed for meetings, following up actions and helping them to be effective in the full range of their roles and duties Supporting the senior leadership team to ensure the effective management of business processes to ensure the smooth running within the department Responsible for the daily running of the office and supporting the DCEO team to ensure the office is maintained for all internal and external visitors of DCEO/CITI Responsible for leading on the administration of recruitment and local induction of new staff members within the CITI team in parallel with the recruiting manager Responsible for ensuring best practice and ways of working are being adopted by internal and external visitors of the DCEO Work closely with the senior leadership team to ensure appropriate governance is effectively aligned within the team Lead on the efficient running of business processes within CITI, ensuring that processes align with the DCEO through undertaking invoice management and tracking, HR portal management, Health Roster management and budget & approval for budgets as required The post holder will proactively problem solve and negotiate where issues arise to support the business needs and manage conflict or opposing views Act as the key focal point ensuring consistent communication to managers, staff, patients, stakeholders and other relevant parties around the delivery of strategic projects. Communicate highly complex, sensitive and contentious information related to designated programmes, projects and service changes to key stakeholders across the Trust, including the senior leadership team and the Trust’s Board and Executives, Trust Governors, the medical staff body including Consultants and Junior Doctors; and to external stakeholders, including NHS England, other NHS Trusts and Foundation Trusts, and patients and community members Develop and maintain excellent working relationships and partnerships with stakeholders across the Trust and across London networks external to GSTT to ensure programme success Person specification Qualifications/ Education Essential criteria Educated to a Master’s level qualification or equivalent training/ experience Desirable criteria Project Management Qualification Evidence of leadership and business management training and / or experience Previous Experience Essential criteria Substantial experience of managing complex diaries for senior executives in large organisations Substantial experience of working under pressure, with strict deadlines and dealing with a large range of complex issues with conflicting priorities Substantial experience of managing NHS recruitment drives to end point Experience of effective service development and bringing innovation to business processes Considerable NHS experience of managing programmes of work, particularly service development and facilitating and managing change across a complex health system Demonstrable success in delivering change and performance through your management and project teams and in accordance with strategic priorities and objectives Experience of working in partnerships across multiple organisations to secure change Experience of researching best practice and of identifying and interpreting national policy, and translating this in to local policy and procedure Experience of dealing with complex complaints Experience of building and maintaining strong working relationships with internal and external stakeholders Desirable criteria An understanding of effective corporate governance and business conduct principles in a complex organization Experience working in an NHS private office or equivalent public and private sector Experience of working in a large and complex organisation in an Executive Assistant or similar Skills/ Knowledge/ Ability Essential criteria Highly developed organisational skills, including the proven ability to take a strategic and constructive problem-solving approach to issues Ability and resilience to receive and deliver challenging information constructively, while using effective communication skills to achieve the desired outcome, which may require tact and diplomacy to reconcile a variety of perspectives and gain consensus Highly developed analytical and problem-solving skills, with a proven track record of confidently and competently making the right strategic judgements on complex issues involving risk and/or unclear/ incomplete/ conflicting information Strong attention to detail and able to produce accurate and detailed work Ability to think and plan strategically, tactically and creatively, over short, medium and long-term timeframes and to adjust plans and resource requirements accordingly Ability to prioritise significant workloads in the face of competing and often unexpected demands Ability to analyse complex problems, developing and comparing a range of options and taking autonomous decisions on difficult or contentious issues Ability to analyse complex problems, developing and comparing a range of options and taking autonomous decisions on difficult or contentious issues Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working Ability to manage and monitor financial resources and to deliver projects within budget Excellent communication and report writing skills, including ability to portray complex and sensitive matters, ideas and issues to wide audiences and large, influential groups Logical and consistent approach to data collection, analysis and monitoring, recording and audit with ability to identify and analyse trends and patterns Desirable criteria Ability to lead business projects within a complex, constantly changing environment whist being confident and capable under pressure Additional Information Essential criteria A good understanding of the changing NHS environment Leadership skills and effective teamwork Ability to meet competing deadlines Ability to listen to, question and challenge ideas when appropriate Ability to incorporate often conflicting views in to decision making Ability to develop and maintain effective working relationships with colleagues of all levels of the organisation Ability to be flexible and adaptable and cope with frequent and unpredictable interruptions Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Tymia Patterson Job title Head of Deputy Chief Executive Office Email address [email protected] Telephone number 07926 072 859 Additional information For informal conversations about the role, please contact Julie Lewis (Executive Assistant to the DCEO) to arrange a meeting, [email protected]