Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Data Analyst B7 – Fixed term for 6 months Are you a Data Analyst looking to broaden your experience, develop your understanding of healthcare delivery and contribute to transformation in Lambeth and Southwark? We are looking for someone who will work with GSTT and their partners across organisational boundaries. The post-holder will be directly responsible for developing and realising benefits cases, establishing scorecards and KPI’s with project managers and refreshing existing quality reports and dashboards that support a range of initiatives and priorities. The post-holder will be based within the Integrated Care Transformation Team (ICTT) and will support a range of current transformation work within the ICTT portfolio as well as quantifying priority areas for future planning. The portfolio includes working on programmes aimed at embedding population health principles and tackling health inequalities, supporting resilient communities and optimising efficient transfers of care. The post holder will spend extensive time with community services and local partners from project scoping through to embedding new ways of working as business as usual. The role will be pivotal in delivering actionable insights and analytics that enable data informed decisions to improve the efficiency and productivity across our Local Care Partnerships in Lambeth and Southwark in order to ultimately ensure improved patient experiences and health outcomes. Main duties of the job Duties and Responsibilities · To develop analytical tools that drive actionable insights to support business planning and decision making in operational improvement. · To evaluate and analyse complex and contentious issues using expertise in analytic tools. · Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement. · To develop and implement continuous clinical analytics projects. · To support capability building around analytics within the Transformation Team. · To lead and work with others to use data to understand and track complex interdependencies. · Responsible for the evaluation of pathways of care and associated processes; facilitating collaborative working across organisational boundaries. · Develop dashboards using relevant KPIs to enable easy tracking and deliver analytical insights as well as champion the use of professional BI tools by working collaboratively with operational teams. · Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics. · To work with stakeholders to understand business needs and provide specialist analytical advice and insight to inform decisions making and service transformation. · To liaise with numerous teams within the organisation, and external partners, for the sharing of best practice. Working for our organisation Guy’s and St Thomas’s is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Department Information The Integrated Care Transformation Team (ICTT) work in close collaboration with the ISM Clinical Group, Partnership Southwark, Lambeth Together and other partners in the SEL ICS to lead and deliver transformation and quality improvement programmes. ICTT are a place-based transformation team driving systematic integrated care for both Boroughs. The team is made up of programme and project managers, service development managers, a data analyst, a primary care liaison manager and business support. The team’s portfolio consists of improvement programmes of work to support resilient communities, optimise efficient transfers of care and embed population health principles. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. Detailed job description and main responsibilities Job Summary This is an exciting opportunity for an enthusiastic Data Analyst to work within a dynamic, supportive, and multi-disciplinary team. The successful post holder will play a key role in the use of innovative, professional tools and processes to deliver actionable insights and analytics that enable data informed decisions to improve the Trust’s efficiency and productivity in order to ultimately ensure improved patient experiences and health outcomes. The applicant will be involved in discussions with operational and clinical colleagues from project scoping through to embedding new ways of working as business as usual. The analysis provided will be vital to support project manager colleagues targeting efforts to the right areas to deliver the greatest service improvements. A close working relationship with the clinical and corporate groups will therefore be needed to understand how the different services operate. Key Relationships The post holder will establish and maintain close working relationship with key stakeholders across the Trust, particularly those in the Clinical and Corporate Groups and members of the Health Informatics and Clinical Analytics teams. A collaborative approach with clinical and operational colleagues will be a key part of delivering successful analytics to drive change and improve outcomes, efficiency and satisfaction of both patients and staff. The post holder will ensure a good working relationship with IT service colleagues. The post holder will report to the Senior Analytics Manager and Senior Project Manager. Other key relationships Within GSTT Programme Managers Project Managers Finance Managers General Managers External Local Care Partnerships NHSE/I London teams ICS colleagues CCGs Duties and Responsibilities · To develop analytical tools that drive actionable insights (from short-term cash savings to longer-term transformational schemes) to support business planning and decision making in operational improvement across the Trust. · To evaluate and analyse complex and contentious issues using expertise in analytic tools, benchmarking using Model hospital, GIRFT and other sources of healthcare data & working with partners including members of the ICS. · Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement. · To develop and implement continuous clinical analytics projects across the Trust. This will include managing projects from inception to completion and developing strategies for analytical transformation. · To support capability building around analytics within the Transformation Team. · To lead and work with others to use data to understand and track complex interdependencies between different initiatives and different parts of the organisation or sector. · Responsible for the evaluation of pathways of care and associated processes; facilitating collaborative working across organisational boundaries ensuring that the focus is on enhancing value and reducing waste. · Using high-level personal knowledge and skills in analytical techniques, the post-holder will support the development of analytical capability and capacity within the Data & Analytics team · Develop dashboards using relevant key performance indicators to enable easy tracking and deliver analytical insights as well as champion the use of modern and professional BI tools by working collaboratively with clinical leads and operational teams. · Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics. · To work with stakeholders to understand business needs and provide specialist analytical advice and insight to inform decisions making and service transformation. · To liaise with numerous teams within the organisation, including but not limited to the Centre for Innovation Transformation and Improvement (CITI), the Faculty of Analytics, CMO, COO, Clinical Groups and Corporate Functions for the sharing of best practice. Operational Duties The post holder will have a wide and varied role which will include the following operational duties: · To ensure the timely delivery of reporting, data analysis and provision of data to support the ongoing operations and strategic direction of the organisation. · Reporting to the Senior Project Manager, the post holder will ensure the quality assurance of data requests, analysis and pieces of development. This will involve using a mix of SQL, Power BI and Excel · Assist colleagues across the Clinical and Corporate Groups in gaining a greater understanding of the data that is key to driving improvement in their service · The post holder will have the opportunity to complete ad-hoc exploratory analysis to try and identify further opportunities to be discussed with operational and clinical colleagues · Attend meetings alongside the Senior Analytics Manager to discuss the analytical requirements and options with operational and clinical colleagues · Analyse, understand and interpret data from multiple sources in a way that can be presented to non-analytical colleagues · Automate routine requests that fall within the team’s responsibilities · Contribute to demand and capacity modelling and other predictive analytics requests · Ensure that all work adheres to Information Governance standards and Trust values Service improvement The post holder will be responsible for identifying targets and metrics. Where necessary, articulating these for colleagues and customers, and working with partners to define co-ordinated projects or programmes of work to deliver change and quality improvement. Financial and physical resources The post holder will be responsible, as part of the team for the effective use of resources and will be required to: · Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines · Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis · Continually strive for delivering improved outcomes, value for money and greater efficiency Research and Development The post holder will be expected to maintain and extend their knowledge and expertise, learning new skills as required and staying abreast of technological developments and researching current best practice. A commitment to best practice and innovation will form part of the ethos of the development team and the post holder will be expected to participate in a culture of active investigation into better ways of working and service provision. The post holder may be required to research user experience and analyse the results to support a process of continual improvement to give benefit to users and the Trust as a whole. The post holder is required to follow Trust policies and procedures which are regularly updated including: Confidentiality / Data Protection / Freedom of Information Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trust’s FOI procedure if they receive a written request for information. Information Governance All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner. Person specification Essential Essential criteria • Educated to Master’s Degree level or equivalent experience in data analysis • Graduate with high level of numeracy. • Ability to collate, analyse and interpret complex datasets with the proven ability to explain complex analytical methods to non-analytical people • SQL (intermediate and advanced) • MS Excel: Advanced level (VBA desirable) • Proven ability to manage multiple stakeholders • Strong listening skills and verbal and written communication skills • Ability to identify underlying problems and find effective solutions. • Ability to rapidly learn new software packages • Ability to develop innovative solutions • Multi-task and prioritise frequent incoming requests Desirable criteria • Developing dashboards using Power BI, including DAX • R or Python • Hands on experience and knowledge of EPIC • Knowledge of clinical activity recording and definitions Essential Essential criteria • Ability to work autonomously Essential Essential criteria • Excellent attention to detail Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Katrina West Job title Senior Clinical Quality Analyst Email address [email protected] Additional information Happy to discuss role further with potential applications. Please email both [email protected] and [email protected] to request further information or discussion.