Location
White City, London - 3 days a week in the office

Hours
Full Time

Salary
Not specified

About the Role
As Senior Digital Experience & UX Executive, you will play a key role in shaping how buyers discover, experience and engage with one of the world's largest television catalogues. Working across Marketing, Product and Technology, you will continuously improve customer journeys through user-centred design, customer insight and product optimisation. You will own small to medium-sized product initiatives, support larger strategic programmes, and collaborate closely with Marketing, Sales, Technology and Content teams to deliver digital experiences that support commercial growth.

This role is ideal for someone who enjoys combining product thinking, user experience, customer insight and creativity to solve customer problems and shape the future of ITV Studios' digital experiences.

Main responsibilities include:
- Championing the user and collaborating with Senior Digital Product Manager, Technology Manager and development squad to ensure innovative, effective, and deeply user-centred designs with engaging user journeys.
- Owning the end-to-end design process from deep user research and problem definition to high-fidelity mock-ups, requirements definition (Epics and User Stories), developer hand-off and QA testing.
- Acting as the voice of the customer by articulating design decisions through user insight, commercial value and evidence-based recommendations.
- Thriving within an agile product squad, balancing user needs with commercial objectives and working seamlessly with product owners, technology teams and development partners.
- Applying a rigorous, systematic approach to design leveraging existing design systems and iterating based on user feedback to ensure intuitive, accessible and commercially effective products.
- Owning continuous optimisation of the ITV Studios Catalogue Experience across itvstudios.com and Watch Anywhere, shaping editorial experiences that improve discovery, engagement and commercial impact.
- Supporting the evolution of homepage experiences, genre destinations, collections and programme pages to meet changing customer needs and commercial priorities.
- Partnering with Marketing, Sales and Product teams to develop best practices for customer journeys, digital merchandising and catalogue experiences.
- Identifying opportunities to improve customer journeys through experimentation, customer insight and UX thinking while balancing UX best practice with strong editorial judgement.
- Creating wireframes, customer journeys, prototypes and user flows to support new product initiatives and continuous improvement.
- Managing project plans, timelines and stakeholder communication throughout delivery.
- Supporting larger strategic programmes led by the Digital Products Manager, taking ownership of individual workstreams and contributing to sprint planning, backlog refinement and roadmap execution.
- Owning quality assurance across ITV Studios' digital products, coordinating functional, regression and user acceptance testing, troubleshooting issues and supporting successful product releases.
- Using analytics, customer behaviour and user research to identify opportunities that improve customer engagement and product performance, translating insight into roadmap recommendations.
- Championing structured catalogue content, metadata and editorial quality to support Catalogue Content Excellence and future Content Hub integration.
- Collaborating with Marketing, Content and Technology teams to improve content governance and support a connected catalogue ecosystem.
- Acting as the customer experience champion throughout product development to ensure every enhancement improves the buyer journey while supporting commercial objectives.
- Building strong relationships across Marketing, Sales, Technology and Content to deliver connected digital experiences.
- Championing collaboration, innovation and continuous improvement by bringing fresh thinking and emerging technologies into future product development.

This is a unique opportunity to help shape the future of one of the world's largest television catalogues, working at the intersection of Product, Marketing and Technology to influence how global buyers discover and engage with world-class content.

Experience
- Proven experience designing customer-facing digital experiences, ideally within B2B, SaaS, media or content-rich environments.
- Strong UX knowledge and expertise in user-centred design, accessibility and responsive design.
- Experience working on websites, digital products or customer-facing digital experiences.
- Proficiency in design, wireframing and prototyping tools such as Figma or similar.
- Experience delivering digital projects or product enhancements from concept through to implementation.
- Experience managing quality assurance, usability testing and product testing.
- Strong analytical and problem-solving skills, with the ability to translate customer insight into product improvements.
- Experience working collaboratively within cross-functional product teams to deliver customer-focused digital products that support commercial growth.
- Experience coordinating multiple workstreams and managing competing priorities.
- Excellent stakeholder management, communication and presentation skills.
- Experience working within Agile product teams (Scrum/Kanban).
- Experience using Jira, Confluence or similar product management tools.
- Knowledge of GA4, digital analytics or product analytics.
- Understanding of CMS platforms, structured content and metadata.
- Experience using Google Workspace productivity tools.
- Experience using a range of modern design and prototyping tools.
- Experience working with AI-enabled tools and emerging digital technologies.

About you
- A creative, curious and innovative mindset with a passion for design, technology and continuously improving customer experiences.
- Interest in television, streaming or entertainment.
- Ability to thrive in a collaborative, fast-paced, agile environment.
- Strong customer advocacy and commercial awareness.

Qualifications
Not specified