Location
London

Hours
Full Time (hours not specified)

Salary
£56,276 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, high-quality teaching, and research, and is part of King’s Health Partners alongside King’s College London.

We are offering an exciting opportunity to join the Exceed initiative, a pioneering IT service delivery model being implemented within the NHS for the first time. This role involves managing a small team to deliver and implement Exceed, which aims to improve IT service perception and delivery across both Guy’s and St Thomas’ (GSTT) and King’s College Hospital (KCH).

You will engage with clients to understand their challenges, build lasting relationships, and work collaboratively with internal and external teams to develop innovative IT solutions. Responsibilities include measuring and re-baselining Exceed scores, creating user stories for complex challenges, organising delivery sprints, and driving continuous improvements to enhance patient care and staff experience.

This role requires exceptional customer service and influencing skills, a genuine desire to innovate, and the ability to work across multiple stakeholders to deliver high-quality IT solutions that support clinical and corporate services.

Experience
- Proven track record in building and managing lasting relationships with customers and peers in challenging environments
- Experience developing and implementing IT solutions within complex settings such as the NHS
- Substantial experience capturing, assessing, and formulating business requirements
- Proven success in at least one of the following roles: IT customer/account management, customer-facing project management, business analysis, or other senior IT-related customer-facing roles
- Desirable: Experience with large systems implementation/development, portfolio management, and NHS digital governance frameworks (e.g. DSPT, IG Toolkit, ITIL)

About you
- Excellent interpersonal, negotiation, and stakeholder management skills
- Diplomatic and effective in handling issues and actions in diverse situations
- Strong requirement gathering skills with a good understanding of system lifecycles for large, business-critical systems
- Knowledgeable in process and business analysis tools and methodologies
- Able to prioritise effectively amidst multiple, rapidly changing demands

Qualifications
- Essential: Degree level qualification or equivalent experience plus an additional qualification or postgraduate degree
- Desirable: Relevant master’s degree or equivalent experience