Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Reporting to the ACU Finance Team Manager, the Senior Finance Assistant (Storage) will be responsible for the process of contacting patients in advance of storage renewal and the management of related billing (historical and current) the updating of system records and resolution of related queries. The post holder will be required to plan and organise their workload to meet agreed objectives under minimal supervision, taking the lead to ensure that storage income reporting is accurate and processes are effective and efficient. Main duties of the job To take the lead in managing the storage billing process ensuring that income is complete and accurate and that processes are effective and efficient. Plan and organise workload to ensure patients are contacted in advance of their renewal. Provide expert advice on storage data, storage processing and reporting. Provide senior cover and support for other main financial activities in the ACU Finance team such as activity reporting, billing and payment processing. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients. Detailed job description and main responsibilities Please see also the attached Job Description and Person Specification Duties and Responsibilities Finance Operations -To take the lead in managing the storage billing process, ensuring that all storage income is complete and that patients are proactively contacted in advance of their renewal. -Managing the storage process by generating and reviewing regular reports from BBS on what is held in storage and the contract renewal dates. Providing regular reports to management on key indicators. -Taking the lead to ensure that storage income reporting is accurate and processes are effective and efficient. Agree actions and procedures to address recurring problems and issues and follow up in regular review meetings with ACU Finance and relevant ACU management. -To understand the Trust’s month end financial reporting process and to support this process through adherence to personal and team processing deadlines, reconciliation of financial information and the prompt resolution of queries. -To interrogate and analyse patient treatment activity and finance transaction records across different computer systems to resolve complex queries and discrepancies. Liaising with other areas to correct transactions where required. -Investigating accounts and raising credit notes and refunds, ensuring that they are correctly authorised and processed according to Trust procedures and policies. -Provide expert advice on storage data, storage processing and storage reporting and the use of key systems BabySentry (BBS) and Compucare. -Inputting of financial data across multiple data systems with speed and accuracy, requiring concentration over long periods. -To interrogate and update BabySentry (BBS) ensuring accuracy of storage contract dates evidenced by corresponding documentation. -To provide senior cover and support for the other main financial activities of the Finance team such as, activity reporting, billing and payment processing. Planning and Organisation -Plan and organise workload to meet agreed objectives, priorities and targets under minimal supervision. -Able to document processes and identify controls. -Clearly understand policies and procedures whereby work is managed rather than supervised. -To support appropriate prioritisation and allocation of work within the ACU Finance Team. -To support compliance with all performance targets and ensure work is completed to month end deadlines. Communication -Communicate with patients primarily by telephone to resolve complex and sensitive complaints, queries and disputes. -Communicate effectively with patients and staff ensuring empathy and sensitivity at all times. -To always handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure. -Communicate effectively with ACU staff and staff in Finance Operations to resolve queries, provide information and to correct transactions where required. -To ensure quality, accuracy and timeliness of all transaction processing, reporting issues to the ACU Finance Team Manager. -To support key processes and controls within the ACU Finance team and to ensure that processes are properly documented and followed. -To support compliance with all performance targets and adherence to month end deadlines. Problem Solving and Service Development -Ability to understand, investigate and resolve financial queries and discrepancies. - To identify and report issues affecting the accuracy and timeliness of transaction processing to the ACU Finance Team Manager. -Able to propose changes and improvements to procedures, processes and working practices affecting ACU Finance. Other -Provide training to new members of staff. -Provide supervision and support to student staff assisting in understanding and resolving problems as required. -To provide support and cover for the other ACU Finance staff and perform any other duties as may be required. Person specification Qualifications Essential criteria NVQ Level 4/Association of Accounting Technicians (AAT) Technician Level or equivalent experience Desirable criteria Studying or with the intention to begin studying for a recognised professional qualification (e.g. CIMA or ACCA). Previous Experience & Knowledge Essential criteria A detailed understanding of accounting procedure, finance systems, account coding structure and reconciliation of balances Finance experience working in a busy income generating department. With a good understanding of the financial/operational procedures and controls required. Experience of working to KPI’s and monthly reporting and month end deadlines Good knowledge of the Income to cash process and debtor management Experience of using BabySentry or similar fertility clinic software Desirable criteria Knowledge of related ACU clinical treatments and procedures Experience of communication and speaking with patients Skills & Abilities Essential criteria Good knowledge and experience of patient confidentiality requirements Able to communicate confidently and effectively with patients and staff to resolve complex and sensitive complaints and queries Organised, accurate with attention to detail able to prioritise to meet processing requirements & deadlines Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Tesha Raymore Job title ACU Finance Team Manager Email address [email protected]