Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Finance Directorate is currently working through significant change, bringing together the finance teams across Royal Brompton and Harefield Hospitals (RBH) and Guy’s and St Thomas’ (GSTT) following the merger of the two Trusts on 1 February 2020, the alignment with the new Clinical Groups from April 2022, and the integration of the RBH and GSTT systems. The changes will create a single unified Finance Directorate supporting the merged Trust, integrating the legacy finance directorates and creating a structure that will deliver the vision of being a best-in-class function. This role will support delivering the Finance team’s vision for the future by ensuring our people can create and maintain: A Strong Financial Control Environment by ensuring the integrity of financial information, meeting external reporting requirements, safeguarding the Assets of the Trust, ensuring compliance with financial procedure and policy, and making best use of public funding. Strategic Direction linking with the wider Sector to influence decision making whilst managing the longer term financial aspirations of the Trust and being a key advisor to the Board. Advisory Services by providing management information for strategic decision making at all levels throughout the Trust. Development opportunities for staff by monitoring performance, using data to support improvements and promoting the training and development of staff and Teams. Main duties of the job To have sound understanding of financial management in Private Patients billing function. To have a full understanding of information management including but not limited to investigation and professional advice on billing queries to senior management. To take on and be fully responsible for staff management and leadership elements of the role. IT super users and support to other billing departments and their Private Patients billing functions. To assist the Billing Manager in the preparation of SOPs and billing pathways. To explore alternative improved methods for the capture of PP charges and costs. To meet with Consultants and Department Managers to set up billing processes for new services in conjunction with the Billing Manager and Senior Finance Manager. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. Detailed job description and main responsibilities Financial Management The post holder is required to calculate prepare and process invoices for private patients in the Trust ensuring that these are in line with agreed SLA’s and external insurance or third party contracts using the Compucare PP Billing system. To ensure all invoices meet with the standards required of the Trust and that all charges, including VAT, are accounted for correctly. This will include validation of complex contractual requirements. The post holder will challenge any discrepancies and undertake variance analysis, interpreting data and advise Senior Management. Responsible for informing stakeholders and suggest where improvements can be made to current working practices. Maintain manual and computerised records of clinician payments, departmental income and costs. Prepare and agree accurate income accrual to other Directorates. Responsible for providing Month End information for Private Patients to the Trust Finance Team which should be completed within strict deadline timetables. Work closely with the Matron on Howard Ward and other clinical teams to ensure all consumable costs and catering charges relating to a patient’s episode are captured. The post holder will be required to raise credit notes with accuracy and ensure that they are authorised appropriately in accordance with Trust Standing Financial Instructions. Calculate refunds and prepare the necessary paperwork in accordance with Trust Standing Financial Instructions. To manage and action the processing of payments to Trust consultants and external contractors following Trust SLA’s for Private Patients. Collect payments from patients when required. This can be cash, cheque or credit card or postal income. To ensure that the appropriate receipt is issued and that the correct Trust procedures are followed. Assist patients and clients with any charging queries. Management and validation of out of hours Payroll payment requests in relation to private patient work that is received from Trust Clinical Staff. Aiding the Service Managers in the Evelina and the Private Patients Unit. Represent the Trust in relation to the resolution of queries referred from the Trust Credit Controller, Senior Commercial Controller and other sources. These could be queries from insurance companies/embassies, consultants and patients To deal with sensitive information (e.g.: payroll data and other queries) in a confidential and diplomatic manner. This will include liaising with clinical and non-clinical staff, patients and insurers. Adhere to the regulations of the Data Protection Act 1984 and the Trust’s policy on confidentiality. Undertake variance analysis, interpret data and be able to prioritise work to decide which matters to investigate. Report outcomes to the Billing Manager. Responsible for full management of the reporting suite for Private Patients Billing Team. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by Management. Information Management Investigate and give professional advice on billing queries to senior management. To be responsible for the production of ‘Compucare Export’ batches for Central Finance to enable invoice upload to Oracle. The post holder will be required to manage the relationship with Central Finance and monitor that the two systems reconcile. Responsible for dealing with any queries relating to this. The post holder will prepare detailed financial reports, financial analysis and reconciliations. Collating and tabulating information with accuracy and a high level of presentation. Working to monthly deadlines with little direct supervision to provide financial information to the Billing Manager, the Private Patient Senior Finance Manager and to other Senior Directorate Managers within the Trust. The post holder is required to request changes to the Compucare database when necessary to reflect any amendments to contracts to enable correct billing at the correct prices. The post holder is required to create new reports using Compucare Report Generator which could be at the request of another department and related to the Billing Role. Staff Management and Leadership To play a leading supporting role in any departmental changes To provide general cover for the Billing Manager in periods of absence or as required. To be part of a newly planned cross-site cover plan with the Senior Finance Administrator when necessary. Liaising with colleagues and customers on all levels, sometimes regarding complex and sensitive and contentious financial issues. This can be both internal and external customers, such as embassies, insurance companies, Trust consultants and patients. Training of Commercial Controllers to ensure billing processes are understood. To promote and ensure a culture of confidentiality. Attend quarterly Credit Control Meetings and provide leadership on any process changes that are required to improve the Billing function and management of the Credit Control issues. To provide advice and support to other departments on the PP Billing process. May provide advice to colleagues, clients regarding technical accounting, best practice procedures, compliance with Standing Orders, Standing Financial Instructions and Financial Control Procedures. To provide support in terms of any technical or accounting query liaising with audit and external agencies as required IT Super User The post holder will be expected to acquire and maintain a deep understanding of the handling of billing and provider payments through PPU and Trust Finance department systems and procedures. This will particularly pertain to knowledge of the consultant control account and payment process and information capture using Compucare. The post holder will assume responsibility for simple fault diagnosis and resolution and training of staff. This will include a thorough understanding of the working and rationale for the procedures embedded in Compucare. The post holder will be proficient in key Trust systems, including Oracle Cloud, EPIC, Compucare and Healthcode as required to perform PPU administrative tasks, including validation of private patient activity and tests. This knowledge should be sufficient to enable the post holder to conduct basic training and enquiry resolution to PPU administrative and finance office staff Provide support and advice to other departments using Compucare. At present this includes Evelina, ACU, Physiotherapy, The Westminster Bridge Consulting Rooms and Maternity but is likely to expand. Training required may not be related to the current Billing Role and will include individual departmental requirements that are tailor made to meet that department needs. For example, this could include assistance in setting up new coding structures. This may involve undertaking additional specialised training and advice from the Compucare software provider. Responsible for the daily supervision, co-ordination of work and appraisal of junior staff within the Private Patient Finance Team, providing training, including induction as and when required. Business Development · To assist the Billing Manager in the preparation of SOPs and billing pathways · To explore alternative improved methods for the capture of PP charges and costs in conjunction with the Billing Manager and the Senior Finance Manager e.g. PLICS. · To meet with Consultants and Department Managers to set up billing processes for new services in conjunction with the Billing Manager and Senior Finance Manager. Person specification Qualifications/ Education Essential criteria Degree or equivalent. Certificate Level/Association of Accounting Technicians (AAT) Member or equivalent experience. Engaged in training for a professional accountancy qualification. Previous experience Essential criteria Good experience/understanding of working in high pressure office environment Experience of using computer based accounting / information management systems. Experience of finance support or equivalent transferable experience. Experience of using computer based accounting / information management systems. Desirable criteria Experience of working within a hospital environment. Some customer service experience. Skills/Knowledge/ Ability Essential criteria Experience and expertise in a range of accounting areas (e.g. performing reconciliations and billing). Good working knowledge of finance billing systems, coding structures, and financial control processes. Proficient IT skills in word/excel/outlook. Excellent written and verbal communication skills. Able to work under pressure maintaining a prolonged level of concentration showing effective prioritisation and co-ordination of a varied workload under pressure and to deadlines. Ability to work effectively as part of a team. Knowledge of administrative procedures including IT systems. Highly organised with excellent attention to detail. Desirable criteria Experience in using Compucare software. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Marta Janas Job title Billing and Ops Manager Email address [email protected] Telephone number 02071887188 Additional information Sam Holmes - Deputy Billing and Ops Manager [email protected]