Location
London Borough of Hackney

Hours
Full Time

Salary
£47,925 per annum

About the Role
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

We are seeking a dedicated and skilled Senior Leasehold Income Officer to join our Leasehold Income Team. In this pivotal role, you will deputise for the Leasehold Income Manager and take charge of complex arrears and legal cases. Your expertise will help implement effective recovery strategies while overseeing activities aimed at recovering service charges and other debts, including major works, shared ownership, ground rent, and reserve funds.

You will play a key role in ensuring timely and sensitive resolution of customer inquiries, particularly when legal enforcement actions have been initiated. This includes managing the bulk process for legal actions and assisting Leasehold Income Officers in assessing the merits of each case to determine appropriate actions.

Collaboration is vital, as you will liaise with key stakeholders both within and outside the Council, including contractors, courts, tribunals, and solicitors. You will represent Hackney at County Courts and Tribunals, ensuring successful outcomes in debt recovery proceedings and any disputes that arise. Additionally, you will provide regular updates to management regarding the complexities of legal actions and challenges encountered.

Your responsibilities will also include instructing the Council’s legal representatives, managing the bulk money claims process, and coordinating the timely progression of cases. You will oversee customer inquiries, complaints, and disputes arising from legal actions while ensuring all collected funds are accurately accounted for and posted to the correct accounts.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please apply to join us.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs. As part of the application process, you will need to complete competency-based questions to demonstrate your suitability for the role and provide examples of your skills, knowledge, and experience outlined in the job description.

We value authenticity and encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement.

Closing date for applications: 15 September 2026 (22:59)
Interview and assessment date: W/C 28 September 2026

We are working towards our vision to be a place for everyone; where residents and staff can be proud. We seek individuals who embody our “PROUD” values: Purpose and Respect, fostering belonging through active inclusion, kindness, and open dialogue; Ownership, championing proactive collaboration and accountability for our shared success; and Unity and Diversity, working as one Council to break down silos and champion anti-racist behaviour.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise social and economic circumstances as potential disadvantages and welcome applications from disabled people and those interested in flexible working.

Experience
Proven background in debt recovery within a housing environment, including experience working with solicitors, court protocols, and housing legislation. Demonstrated ability to manage complex arrears and legal cases efficiently.

About you
Excellent customer service skills with a strong commitment to resolving complex arrears cases sensitively and effectively. Ability to liaise and collaborate with internal and external stakeholders including contractors, courts, tribunals, and solicitors. Strong organisational skills to manage bulk legal actions and money claims processes.

Commitment to the Council’s values and vision, with a proactive and accountable approach to work. Ability to represent the Council professionally at County Courts and Tribunals.

Qualifications
Relevant qualifications or experience in housing, debt recovery, or legal enforcement are desirable but not explicitly stated. A willingness to engage with competency-based assessments during the application process is required.